Job Summary

We are seeking dynamic and motivated women to join our team as Remote Telecallers. This is a flexible, remote position designed to accommodate diverse lifestyles. You will be responsible for handling inbound and outbound calls, providing excellent customer service, and generating leads for our clients. As a Telecaller at The Elite Job, you will be an essential part of a supportive and growth-oriented environment.

Key Responsibilities

• Handle inbound and outbound calls to clients, prospects, and leads, ensuring clear and effective communication.
• Provide product/service information, resolve inquiries, and offer solutions to customer problems.
• Meet daily and weekly call quotas and performance targets.
• Build relationships with customers by offering tailored services based on their needs.
• Maintain accurate records of interactions with clients in the CRM system.
• Upsell and cross-sell products and services as appropriate.
• Respond promptly to customer queries and concerns, escalating issues when necessary.
• Collaborate with other team members to achieve overall team goals.
• Follow up with leads and clients to ensure satisfaction and maintain long-term relationships.

Required Skills and Qualifications

• Excellent communication skills with a clear and pleasant voice.
• Strong interpersonal skills and the ability to build rapport with clients.
• Self-motivated, disciplined, and comfortable working independently in a remote setting.
• Basic computer skills and proficiency in using CRM systems.
• Strong attention to detail and excellent organizational skills.
• Ability to handle a high volume of calls while maintaining professionalism.
• A positive attitude, patience, and problem-solving abilities.
• High school diploma or equivalent (preferred).

Experience

• Previous experience in a telecalling or customer service role is a plus, but not mandatory.
• Experience in sales, lead generation, or telesales is desirable.
• Prior experience in working remotely is an advantage.

Working Hours

• Flexible schedule with the option to work from home.
• The position requires availability for 30-40 hours per week, with flexibility in setting your own working hours.
• Weekend shifts may be required occasionally, based on business needs.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of CRM systems and call management software is an advantage.
• Ability to multitask and prioritize effectively.
• Active listening skills and a customer-centric approach to problem-solving.
• Time management skills to meet deadlines and performance targets.

Benefits

• Flexible work-from-home schedule to help you balance your personal and professional life.
• Competitive salary with performance-based incentives and bonuses.
• Opportunities for career growth and development within the company.
• Paid training and ongoing support to enhance your skills.
• A supportive and inclusive work environment with a focus on work-life balance.
• Access to health benefits and wellness programs.

Why Join Us?

At The Elite Job, we believe in creating an empowering work environment where women can thrive professionally without compromising personal commitments. We offer the flexibility to work from home, a competitive compensation package, and opportunities to develop new skills while contributing to the success of a dynamic team. If you are passionate about delivering excellent customer service and enjoy working in a remote, flexible environment, we would love to have you on board!

How to Apply

Interested candidates can apply by sending their updated resume and a brief cover letter outlining their relevant skills and experience to us. Please mention Remote Telecaller Application – Women Only in the subject line. Shortlisted candidates will be contacted for an interview.

We look forward to hearing from you!