Job Summary

Wipro is seeking highly motivated and customer-focused individuals to join our remote call center team as Chat & Email Support Representatives. In this role, you will be responsible for handling customer queries, troubleshooting issues, and providing exceptional support via chat and email. If you are tech-savvy, possess excellent written communication skills, and enjoy assisting customers, this is the perfect opportunity for you.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Resolve customer complaints efficiently while maintaining a positive customer experience.

• Follow up with customers when necessary to ensure their issues are resolved.

• Maintain detailed and accurate records of customer interactions.

• Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

• Collaborate with internal teams to escalate and resolve complex issues.

• Stay up to date with company products, services, and policies to provide the best support.

Required Skills and Qualifications

• Excellent written communication skills with strong attention to detail.

• Ability to multitask and handle multiple chat conversations simultaneously.

• Strong problem-solving skills with a customer-centric approach.

• Ability to adapt to new software tools and customer service platforms.

• Strong organizational skills and ability to work independently in a remote environment.

• Proficiency in typing with a minimum speed of 40 words per minute.

• Prior experience in customer service, chat/email support, or call center roles is preferred.

Experience

• Minimum of 6 months to 1 year of experience in a customer service, chat, or email support role (preferred but not mandatory).

• Experience in handling customer queries in a professional setting.

• Familiarity with CRM systems and customer support tools is a plus.

Working Hours

• Flexible shifts available, including morning, afternoon, and night shifts.

• Weekend availability may be required based on business needs.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Strong knowledge of customer service best practices.

• Ability to handle difficult or irate customers with patience and professionalism.

• Tech-savvy and comfortable working with multiple systems and tools.

• Self-motivated and disciplined in a remote work environment.

Benefits

• Competitive salary with performance-based incentives.

• Work from the comfort of your home with flexible scheduling.

• Opportunities for career growth and professional development.

• Paid training and access to learning resources.

• Employee assistance program and wellness support.

Why Join Wipro?

• A globally recognized leader in IT and business solutions with a strong reputation in customer service excellence.

• Work in a diverse and inclusive environment that values collaboration and innovation.

• Gain exposure to world-class training programs and career advancement opportunities.

• Enjoy the flexibility of remote work with a well-structured support system.

How to Apply

Interested candidates can apply by submitting their updated resume through our official website or job portal. Shortlisted candidates will be contacted for an initial assessment and interview process.

Kickstart your career in customer support with Wipro and be a part of a dynamic and growing team!