Job Summary

The Elite Job is seeking a Customer Service Executive to join our growing team in Singapore. As a key member of our customer service department, you will be responsible for delivering exceptional customer support, handling inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset. If you are passionate about providing outstanding service and looking for a rewarding career opportunity, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints, troubleshoot issues, and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Identify customer needs and provide information about products, services, and policies.
• Work closely with internal teams to ensure timely resolution of customer concerns.
• Handle customer escalations and ensure a positive resolution.
• Meet performance targets, including response time, customer satisfaction, and resolution rates.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Stay updated with company policies, procedures, and product knowledge.

Required Skills and Qualifications

• Bachelors degree in any field (preferred) or equivalent work experience.
• Strong communication skills in English (verbal and written).
• Fluency in additional languages (such as Hindi, Tamil, or Malayalam) is a plus.
• Experience in a customer service role, preferably in a call center or customer support environment.
• Excellent problem-solving skills and the ability to handle stressful situations.
• Ability to multitask and manage time efficiently.
• Proficiency in CRM software and basic computer skills.
• Strong interpersonal skills and ability to work well in a team.

Experience

• Entry-Level: 1-2 years of experience in customer service or a related field.
• Mid-Level: 3-5 years of experience in a customer-facing role.
• Experience in the BPO, e-commerce, or hospitality sector is an advantage.

Working Hours

• Full-time position
• Rotational shifts, including weekends and public holidays, as per business needs
• 5 or 6 working days per week (depending on company policy)

Knowledge, Skills, and Abilities

• Strong customer service orientation and ability to empathize with customers.
• Quick learner with the ability to adapt to new technologies and processes.
• Attention to detail and strong organizational skills.
• Ability to handle high volumes of customer interactions professionally.
• Team player with a proactive approach to problem-solving.

Benefits

• Competitive salary package with performance-based incentives.
• Work visa sponsorship for eligible candidates.
• Career growth opportunities in a leading customer service team.
• Comprehensive training to enhance skills and knowledge.
• Health insurance and paid time off.
• Friendly and multicultural work environment.

Why Join Us?

• Be part of a fast-growing and reputable company in Singapore.
• Opportunity to work in a diverse and inclusive workplace.
• Gain valuable experience in the customer service industry.
• Competitive remuneration with career advancement opportunities.
• Supportive team culture that values employee well-being and growth.

How to Apply

Interested candidates can apply by sending their updated resume and cover letter to us with the subject line Application for Customer Service Executive - Singapore. Shortlisted candidates will be contacted for interviews.

Join us and start your career in Singapores dynamic customer service industry!