Job Summary

The Elite Job is seeking a Customer Support Analyst – Online Technical Assistance to join our dynamic support team. In this role, you will be the first point of contact for customers seeking technical assistance with our online platforms, products, or services. You will diagnose and resolve issues efficiently while delivering top-tier customer service. If you have a passion for problem-solving, technology, and customer engagement, this is the perfect opportunity for you!

Key Responsibilities

• Provide real-time technical support via live chat, email, and phone to customers facing issues with our online platforms.

• Analyze, troubleshoot, and resolve technical problems efficiently, escalating complex cases when necessary.

• Assist users with system navigation, account setup, and troubleshooting software or hardware-related issues.

• Document and track customer interactions, issues, and solutions in the support database.

• Collaborate with internal teams, including IT and development, to report and resolve recurring technical problems.

• Continuously update technical knowledge to stay current with system changes and new product features.

• Offer a customer-centric approach by providing clear explanations and proactive solutions.

• Contribute to the improvement of customer support processes by identifying inefficiencies and suggesting enhancements.

Required Skills and Qualifications

• Strong verbal and written communication skills in English (additional languages are a plus).

• Ability to troubleshoot technical issues and provide step-by-step guidance to customers.

• Exceptional problem-solving and analytical skills.

• Familiarity with customer service tools, ticketing systems, and CRM software.

• Ability to handle multiple customer interactions simultaneously while maintaining quality.

• A strong focus on customer satisfaction and the ability to work under pressure.

• Basic understanding of online platforms, web applications, and internet troubleshooting.

Experience

• 1-3 years of experience in customer support, IT helpdesk, or technical assistance.

• Previous experience in an online or SaaS-based environment is preferred.

• Experience working in a fast-paced customer-facing role is a plus.

Working Hours

• Flexible shifts, including weekends and evenings, to accommodate customer needs.

• Remote and hybrid work options may be available, depending on location.

Knowledge, Skills, and Abilities

• Strong technical aptitude and ability to quickly learn new systems and software.

• Excellent interpersonal skills with a customer-first mindset.

• Ability to work both independently and as part of a team.

• Detail-oriented with strong organizational and time management skills.

• Willingness to continuously learn and adapt to evolving technologies.

Benefits

• Competitive salary based on experience.

• Health, dental, and vision insurance (where applicable).

• Paid time off and company holidays.

• Career growth opportunities and professional development programs.

• Employee discounts and wellness programs.

• A supportive and collaborative work environment.

Why Join The Elite Job?

At The Elite Job, we pride ourselves on delivering world-class customer support and ensuring that our employees grow alongside us. We offer a friendly, engaging, and innovative workplace where your contributions make a real impact. If you are looking for a challenging yet rewarding role in a company that values its employees, this is the place for you!

How to Apply

To apply, please send your updated resume and a brief cover letter to us with the subject line Customer Support Analyst – Online Technical Assistance Application.

We look forward to welcoming you to The Elite Job!