Job Summary

The Elite Job is seeking a dedicated and customer-focused Part-Time Customer Service Representative to join our team during evening hours. This remote role is perfect for individuals who are passionate about delivering exceptional service and have the flexibility to work during late hours. As a key player in our customer support team, you will handle a variety of customer inquiries, ensuring a seamless and positive experience for all clients.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.

• Resolve customer issues effectively, maintaining a high level of customer satisfaction.

• Accurately document customer interactions and follow-up actions in our CRM system.

• Provide information about products, services, billing, and troubleshooting when necessary.

• Collaborate with internal teams to ensure timely resolution of customer concerns.

• Maintain a deep understanding of company offerings to provide informed support.

• Uphold company policies and adhere to service protocols and quality standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong active listening and problem-solving abilities.

• Comfortable using customer service software and tools (CRM platforms, helpdesk systems).

• Ability to multitask and manage time effectively.

• High level of professionalism and emotional intelligence.

Experience

• Minimum of 1 year of experience in a customer service or client-facing role, preferably in a remote or call center environment.

• Experience handling high-volume inquiries is an advantage.

Working Hours

• Part-time position.

• Evening shift: 5:00 PM – 10:00 PM (Monday to Friday).

• Occasional weekend availability may be required based on business needs.

• Remote/work-from-home setup with a reliable internet connection required.

Knowledge, Skills and Abilities

• Proficiency in MS Office Suite (Word, Excel, Outlook) and cloud-based communication tools.

• Familiarity with customer service KPIs and performance metrics.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong attention to detail and a commitment to accuracy.

• Ability to stay calm and courteous under pressure or when handling difficult situations.

Benefits

• Competitive hourly pay.

• Flexible part-time schedule to accommodate work-life balance.

• Work-from-home opportunity – eliminate commute and work from your preferred location.

• Ongoing training and development to support career growth.

• Employee recognition and reward programs.

• Inclusive and supportive work culture.

Why Join The Elite Job?

At The Elite Job, we prioritize both our customers and our employees. Our team is made up of passionate professionals who are driven to deliver high-quality service in every interaction. We believe in empowering our team members with the tools and training they need to succeed. If you are seeking a role that values your contribution, supports your growth, and offers flexibility – we want to hear from you!

How to Apply

Ready to be part of a growing and dynamic team?
Submit your application by clicking the Apply Now button on our careers page or email your resume and a brief cover letter to us with the subject line: Customer Service Representative (Evening - Part-Time).

We look forward to connecting with you!