Job Summary

Progressive Technology is seeking compassionate, detail-oriented, and professional Remote Healthcare Call Center Representatives to join our growing team. As the first point of contact for patients and healthcare clients, you will play a vital role in supporting individuals with healthcare inquiries, appointment scheduling, insurance verification, and general information related to healthcare services. This is a fully remote position available to qualified candidates based in the United States.

Key Responsibilities

• Handle inbound and outbound calls from patients and healthcare providers in a professional and empathetic manner.

• Assist with appointment scheduling, prescription refills, insurance authorizations, and billing inquiries.

• Accurately document all call interactions and maintain confidential patient records in compliance with HIPAA regulations.

• Provide information on healthcare services and support customers in navigating their care journey.

• Follow call center scripts, workflows, and quality assurance guidelines.

• Escalate complex issues to supervisors or relevant departments when necessary.

• Maintain up-to-date knowledge of healthcare policies, procedures, and insurance requirements.

Required Skills and Qualifications

• High School Diploma or GED (required); Associates or Bachelors degree (preferred).

• Excellent verbal and written communication skills.

• Strong customer service orientation and active listening skills.

• Ability to handle sensitive and confidential information.

• Proficiency with computers, CRM tools, and call center software.

• Typing speed of at least 40 WPM with high accuracy.

• Comfortable working in a fast-paced and remote team environment.

Experience

• Minimum 1 year of experience in a customer service, healthcare, or call center role (required).

• Prior experience working in a healthcare or insurance environment (preferred).

• Familiarity with HIPAA guidelines and healthcare terminology is a plus.

Working Hours

• Full-time, 40 hours per week.

• Flexible scheduling available; shifts may vary between 8:00 AM – 8:00 PM EST, Monday to Friday.

• Occasional weekend availability may be required based on business needs.

Knowledge, Skills, and Abilities

• Understanding of basic healthcare systems and insurance processes.

• Ability to remain calm and composed under pressure.

• Strong organizational skills with the ability to multitask and prioritize.

• Self-motivated and capable of working independently with minimal supervision.

• Empathetic and respectful approach to handling sensitive patient inquiries.

Benefits

• Competitive hourly pay with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off (PTO), sick days, and holidays.

• Paid training and continuous development opportunities.

• Equipment stipend for remote work setup.

• Supportive and inclusive work environment.

Why Join Progressive Technology?

At Progressive Technology, we believe that healthcare should be accessible, efficient, and empathetic. Our team is driven by purpose and powered by technology. By joining us, you will be making a meaningful impact on the lives of thousands of individuals across the country while enjoying the flexibility and balance of working from home. We are committed to employee growth, engagement, and creating a culture of belonging where your contributions matter every day.

How to Apply

If you are ready to make a difference in healthcare and thrive in a remote environment, we would love to hear from you.
📧 Submit your resume and cover letter through our careers portal or email to us
🕒 Applications will be reviewed on a rolling basis. Early applicants are strongly encouraged!