Job Summary

Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Bank Call Center Agents. In this entry-level role, you will be the first point of contact for our banking clients, providing exceptional service and support across a range of financial inquiries. If you have a passion for helping others, strong communication skills, and are eager to kickstart a career in the financial sector, this is the perfect opportunity for you.

Key Responsibilities

• Answer incoming customer inquiries via phone, email, or chat in a professional and timely manner.

• Assist customers with basic banking issues such as account information, transactions, statements, card support, and security inquiries.

• Provide accurate and clear information about bank products and services.

• Troubleshoot and resolve customer concerns while ensuring customer satisfaction.

• Document interactions in the CRM system and escalate complex issues as needed.

• Maintain strict confidentiality and adhere to all banking and data security policies.

• Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Required Skills and Qualifications

• High School Diploma or GED equivalent required.

• Must be based in the USA with legal authorization to work.

• Excellent verbal and written communication skills.

• Basic computer proficiency with the ability to navigate multiple systems.

• Strong problem-solving and critical-thinking skills.

• Ability to work independently in a remote setting.

• Positive attitude with a customer-first mindset.

Experience

• No prior banking experience is required – this is an entry-level role.

• Prior experience in customer service, retail, or call center environments is a plus.

• Full training will be provided.

Working Hours

• Flexible shifts available: Morning, Afternoon, and Evening shifts.

• Weekend availability may be required on a rotational basis.

• 40 hours per week (Full-Time).

Knowledge, Skills, and Abilities

• Familiarity with common digital banking tools is beneficial but not mandatory.

• Ability to adapt in a fast-paced environment and learn quickly.

• Excellent listening skills and attention to detail.

• Comfortable working with sensitive financial information.

• Reliable internet connection and a quiet, professional home office setup.

Benefits

• Competitive entry-level salary.

• Paid training and mentorship programs.

• Health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off, holidays, and wellness days.

• Opportunities for career advancement and internal promotions.

• Employee Assistance Program (EAP).

• Work-from-home flexibility with all equipment provided.

Why Join Progressive Technology?

At Progressive Technology, we believe in growth, diversity, and empowerment. As a trusted partner in the banking industry, we are committed to nurturing talent and building a supportive culture where every employee feels valued. Join a forward-thinking company that invests in people, technology, and a brighter financial future—for both our customers and our employees.

How to Apply

Ready to take the first step toward a career in banking?
Submit your application online through our careers portal. Include your updated resume and a short cover letter highlighting your interest in the Virtual Call Center Agent role.

We look forward to welcoming you to the Progressive Technology team!