Job Summary:

The Elite Job is seeking compassionate, detail-oriented, and articulate Medical Inquiry Call Handlers to join our remote healthcare support team in the UK. This is a work-from-home role tailored for individuals who are passionate about delivering outstanding service and accurate medical-related information to patients, caregivers, and healthcare professionals. As the first point of contact, you will play a critical role in ensuring the safe and timely dissemination of medical information while upholding the highest standards of confidentiality and compliance.

Key Responsibilities:

• Handle inbound medical inquiries via phone, email, or live chat from patients, healthcare professionals, and the general public.

• Accurately document all interactions and escalate complex or adverse event queries to the appropriate internal teams.

• Provide clear and concise information regarding product usage, dosage, side effects, and other medical-related topics within the scope of approved guidelines.

• Maintain confidentiality and adhere to regulatory and GDPR compliance standards.

• Collaborate with the pharmacovigilance, regulatory affairs, and medical teams to ensure accurate communication.

• Stay up to date with the latest product knowledge, medical guidelines, and standard operating procedures.

• Report any adverse events or product complaints as per internal and external regulations.

• Deliver empathetic and professional service in high-pressure or emotionally sensitive situations.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written, with a clear and empathetic telephone manner.

• Strong organizational and time management skills with an eye for detail.

• Ability to follow medical scripts and respond to inquiries using approved content only.

• Comfortable working with sensitive and confidential information.

• Strong IT literacy, including proficiency in Microsoft Office and CRM tools.

• Ability to work independently and manage workload effectively in a remote setting.

Experience:

• Prior experience in a healthcare, pharmaceutical, call centre, or medical information role is highly desirable.

• Previous experience handling medical or clinical inquiries is a strong advantage.

• Familiarity with pharmacovigilance and regulatory standards is beneficial.

• Candidates with a background in life sciences, nursing, or healthcare support will be given preference.

Working Hours:

• Full-time and part-time shifts available

• Flexible working patterns with weekday and weekend options

• Some roles may require coverage during evenings or public holidays, depending on service needs

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service best practices in a healthcare setting

• Knowledge of UK medical regulations and GDPR

• Ability to remain calm, focused, and courteous under pressure

• Strong problem-solving abilities and decision-making skills

• Commitment to ongoing professional development and learning

Benefits:

• Competitive salary package

• Fully remote – no commuting required

• Flexible working hours to suit your lifestyle

• Ongoing training and professional development opportunities

• Supportive team environment and inclusive work culture

• Company-sponsored wellness programs and mental health resources

• Opportunity to make a meaningful impact on patients lives

Why Join The Elite Job?

At The Elite Job, we do not just offer jobs – we provide careers that matter. As a trusted name in remote employment, we are proud to support the healthcare industry with professionalism, integrity, and innovation. By joining our team, you will have the opportunity to grow in a purpose-driven role, working with people who are passionate about making healthcare more accessible and responsive. You will be part of a company that values your contributions, supports your wellbeing, and champions your success.

How to Apply:

Ready to take the next step in your career?
Submit your application today by clicking the Apply Now button on our official website or sending your CV and a brief cover letter to us. Please ensure your subject line includes: Medical Inquiry Call Handler Application.