Job Summary:

Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home.

Key Responsibilities:

• Provide exceptional customer service via inbound and outbound phone calls.

• Accurately resolve customer inquiries regarding products, services, and technical issues.

• Document all customer interactions clearly and professionally using CRM tools.

• Escalate complex cases to the appropriate departments in a timely manner.

• Maintain product knowledge to deliver accurate information and support.

• Meet individual and team performance targets, including call handling time and customer satisfaction.

• Collaborate with team leads and colleagues to continuously improve the customer experience.

Required Skills and Qualifications:

• High school diploma or equivalent (Associate or Bachelors degree preferred).

• Excellent verbal and written communication skills in English.

• Strong active listening and problem-solving abilities.

• Reliable internet connection and a quiet, dedicated workspace.

• Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).

• Ability to multi-task, stay organized, and remain calm under pressure.

• Self-motivated with a strong work ethic and ability to work independently.

Experience:

• Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).

• Experience using call center software and customer relationship management (CRM) systems is highly desirable.

Working Hours:

• Full-time, 8-hour shifts available during both daytime and nighttime schedules.

• Shift options:

  • Day Shift: 8:00 AM – 4:00 PM (local time)

  • Night Shift: 8:00 PM – 4:00 AM (local time)

• Weekend and holiday availability may be required on a rotating schedule.

Knowledge, Skills, and Abilities:

• Strong knowledge of customer service principles and practices.

• Ability to quickly learn and adapt to new technologies and procedures.

• Strong interpersonal skills and a team-oriented mindset.

• Familiarity with digital communication tools and remote work practices.

• Capacity to maintain confidentiality and handle sensitive information responsibly.

Benefits:

• Competitive hourly wage with performance-based bonuses.

• Paid training and ongoing professional development.

• Flexible shift options to suit your lifestyle.

• Work-from-home setup allowance.

• Health, dental, and vision insurance (after probation period).

• Paid time off and holiday pay.

• Opportunities for career growth within the company.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference.

How to Apply:

To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.