Job Summary

Progressive Technology is seeking a dynamic and customer-focused Bilingual Call Center Specialist to join our growing remote team. As a key representative of our company, you will play a vital role in delivering exceptional customer service experiences to our bilingual clientele across various platforms. This remote role is ideal for self-motivated individuals who thrive in a fast-paced environment and are fluent in both English and one additional language (Spanish, French, or Portuguese preferred). Your communication skills, empathy, and problem-solving abilities will be essential in supporting our clients and maintaining our reputation for excellence.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in both English and a second language.

• Provide accurate information about products, services, and policies in a clear and professional manner.

• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

• Escalate complex inquiries to the appropriate departments when necessary.

• Document all customer interactions accurately in our CRM system.

• Meet individual and team performance goals related to response times, customer satisfaction, and resolution metrics.

• Stay updated on company policies, product updates, and best practices through continuous learning.

Required Skills and Qualifications

• Bilingual proficiency (verbal and written) in English and one of the following: Spanish, French, Portuguese.

• Excellent communication and interpersonal skills.

• Strong listening and problem-solving abilities.

• Ability to remain calm and empathetic when dealing with challenging customer situations.

• Proficient in using computers, CRM software, and other customer support tools.

• Ability to multitask while maintaining attention to detail.

Experience

• Minimum of 1-2 years of experience in a customer service or call center role (preferably in a remote setting).

• Experience supporting clients across different time zones is an asset.

• Prior experience in tech, telecom, or financial services industries is a plus.

Working Hours

• Full-time: 40 hours per week.

• Flexible shifts, including evenings, weekends, and holidays to accommodate customers in various time zones.

• Schedules will be assigned based on business needs, with consideration for employee preferences when possible.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.

• Familiarity with cloud-based call center software and remote collaboration tools (e.g., Zendesk, Salesforce, Slack).

• High degree of cultural awareness and sensitivity to diverse populations.

• Self-motivated, disciplined, and capable of working independently in a remote environment.

• Strong organizational and time-management skills.

Benefits

• Competitive base salary with performance-based incentives.

• Work from the comfort of your home – fully remote role.

• Health, dental, and vision insurance.

• Paid time off, including vacation, sick days, and personal days.

• Professional development opportunities and training programs.

• Employee wellness programs and mental health support.

• Opportunities for internal growth and career advancement.

Why Join Progressive Technology?

At Progressive Technology, we believe in building a diverse and inclusive workplace where innovation thrives. As a global leader in digital customer engagement, we are committed to providing exceptional service not only to our clients but also to our team. We foster a culture of respect, collaboration, and personal development. When you join us, you join a forward-thinking team that values your voice, rewards your contributions, and supports your journey.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining their bilingual capabilities and customer service experience to us. Please include Bilingual Call Center Specialist – Remote Role in the subject line of your email.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.