Job Summary

The Elite Job is seeking highly motivated and customer-focused individuals to join our team as Remote Call Center Executives. This is a fantastic opportunity for professionals based in Chennai to work from the comfort of their homes while delivering top-tier service to our clients. In this role, you will handle inbound and outbound calls, resolve customer inquiries, and ensure a seamless customer experience across every interaction.

Key Responsibilities

• Handle high-volume inbound and outbound calls professionally and efficiently.

• Provide accurate information and support to customers regarding products, services, orders, and complaints.

• Resolve issues promptly, ensuring customer satisfaction and loyalty.

• Document all call information according to standard operating procedures.

• Follow communication “scripts” when handling different topics.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Meet and exceed daily, weekly, and monthly performance targets.

• Collaborate with team leads and supervisors to improve processes and customer experiences.

Required Skills and Qualifications

• Minimum qualification: High School Diploma or equivalent.

• Strong command of English and Tamil (spoken and written); knowledge of other regional languages is a plus.

• Basic computer knowledge and the ability to multitask between systems and tools.

• Excellent verbal communication and active listening skills.

• Ability to remain calm and courteous under pressure.

• Comfortable with remote work setup and good time management skills.

Experience

• 0 to 2 years of experience in customer service, telecalling, or a call center environment.

• Freshers with strong communication skills are welcome to apply.

Working Hours

• Full-time role with flexible shift options, including rotational shifts (morning, evening, and night).

• 6 days working with 1 weekly off (rotational).

• Candidates must be open to working weekends and public holidays based on team schedules.

Knowledge, Skills, and Abilities

• Customer-centric mindset with a problem-solving attitude.

• Fast learner with the ability to adapt to new tools and technologies.

• Strong organizational and time management skills.

• Ability to handle confidential and sensitive information with integrity.

• Familiarity with CRM software and call center systems is a bonus.

Benefits

• Work-from-home flexibility with all necessary support provided.

• Competitive salary with performance-based incentives.

• Paid training and development programs.

• Opportunities for career advancement within a growing organization.

• Health and wellness support programs.

• Internet and work-from-home equipment allowance (conditions apply).

Why Join The Elite Job?

At The Elite Job, we believe in empowering our people. We offer a dynamic and inclusive work culture, promote work-life balance, and invest in our employees professional growth. Join a team that values your contributions and supports your journey in building a meaningful career in customer service — all from the convenience of your home in Chennai.

How to Apply

If you are ready to start a fulfilling career with one of the leading remote job platforms, we would love to hear from you!

To apply:
Please send your updated resume to us with the subject line: Application for Remote Call Center Executive – Chennai.
Alternatively, you may apply directly through our careers page.