Job Summary

The Elite Job is currently seeking enthusiastic and dedicated BPO Telecallers to join our expanding remote customer support team. This work-from-home role is open exclusively to candidates residing in Chennai. As a Telecaller, you will be responsible for reaching out to customers, addressing their inquiries, promoting services, and ensuring a seamless customer experience. If you are someone who is confident on calls, has excellent communication skills, and thrives in a target-driven environment, we want to hear from you.

Key Responsibilities

• Make outbound calls to existing and prospective customers.

• Answer incoming customer inquiries and resolve issues efficiently.

• Promote company products and services during customer interactions.

• Follow up on leads and maintain customer records using CRM software.

• Maintain a high level of professionalism, empathy, and service quality.

• Meet or exceed daily and weekly call and conversion targets.

• Escalate unresolved customer concerns to the relevant departments.

• Provide feedback and suggestions for continuous process improvement.

Required Skills and Qualifications

• Minimum qualification: Higher Secondary (12th pass) or any graduate degree.

• Proficient in Tamil and English (both verbal and written).

• Excellent telephone etiquette and strong communication skills.

• Basic computer knowledge and familiarity with using call software or CRM tools.

• Comfortable working independently in a remote setup.

• Ability to multitask and handle pressure in a fast-paced environment.

Experience

• 0 to 2 years of experience in telecalling, customer support, or BPO.

• Freshers with excellent communication skills are welcome to apply.

Working Hours

• Full-Time: 9:00 AM to 6:00 PM (Monday to Saturday)

• Sundays fixed off

• Flexibility in work hours may be required depending on client needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and persuasion skills.

• Customer-focused mindset with a solution-oriented approach.

• Ability to quickly learn product details and communication scripts.

• Attention to detail and good organizational skills.

• Self-motivated with a proactive attitude.

Benefits

• Work from the comfort of your home.

• Attractive monthly salary with performance-based incentives.

• Professional growth and learning opportunities.

• Supportive team culture and virtual team engagement activities.

• Paid training and career advancement programs.

• Internet and phone allowance (if applicable).

Why Join The Elite Job?

At The Elite Job, we value integrity, customer satisfaction, and innovation. We provide our employees with a platform to grow personally and professionally while enjoying the flexibility of remote work. As part of a people-first organization, you will be empowered to succeed, make an impact, and be recognized for your contributions.

How to Apply

If you are ready to take the next step in your career from the comfort of your home, we encourage you to apply now!
To apply:
Send your updated resume to us with the subject line Application for BPO Telecaller - Chennai or click here to fill out our online application form.

Shortlisted candidates will be contacted for a telephonic interview.