CRE (Customer Relationship Executive): Night Shift

Company: ElectriVa

Location: Kolkata, India

About Us:

We are a leading Electric Vehicle (EV) Charging company dedicated to shaping the future of clean energy and sustainable transportation (Website: https://electriva.in). Our vision is to accelerate the transition to electric mobility, offering cutting-edge charging solutions for electric vehicles. We are looking to expand our team in the Eastern Region with a dynamic, result-driven professional.

Job description

As a CRM Executive focused on customer support for EV charging services, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding customer service, address customer inquiries, and resolve issues promptly and effectively. You will also be instrumental in maintaining our CMS system, ensuring data accuracy, and assisting in the development of customer relationship strategies.

Key Responsibilities:

- Respond promptly to customer inquiries related to EV charging services via phone, email, and chat.

- Resolve customer complaints and issues efficiently and professionally, with a focus on technical support for EV charging stations.

- Collaborate with technical and engineering teams to ensure a seamless customer experience.

- Maintain accurate and up-to-date records, monitor and report on performance metrics.

- Analyse customer feedback and provide insights to improve customer satisfaction and service quality.

Qualifications/Requirements:

- Bachelor Degree in any field.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Proven experience in customer support, preferably in the EV charging or related technology sector will be preferred.

- Technical understanding of EV charging solutions is a plus.

Schedule:
• Evening Shift / Night shift

Experience: Experienced, Fresher
• Total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

How to Apply: If you are a proactive individual eager to build a career in the booming EV industry, please send your resume, along with your current salary(If any) and expected salary, to: hr@electriva.in.

Join us at ElectriVa and be part of the revolution in electric mobility!

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:
• Evening shift
• Night shift
• Weekend availability

Language:
• English (Preferred)

Work Location: Remote