Job Summary

The Elite Job is currently hiring motivated and detail-oriented individuals for the position of Remote BPO Chat Support Executive. This role is ideal for individuals with strong communication skills who are passionate about delivering high-quality customer service via chat platforms. As a key point of contact between customers and the company, you will handle inquiries, provide accurate information, and resolve issues with professionalism and empathy.

This is a remote opportunity but is specifically open to candidates currently residing in Bangalore, offering the flexibility to work from the comfort of your home while becoming part of a fast-growing and dynamic team.

Key Responsibilities

• Manage inbound customer queries through live chat support with a focus on quick and accurate resolution.

• Understand customer needs and provide tailored support and solutions.

• Escalate complex issues to relevant internal teams while maintaining ownership of the conversation.

• Maintain a high level of professionalism and empathy in every interaction.

• Accurately log and update customer interactions in the system.

• Meet performance metrics related to response time, resolution rate, and customer satisfaction.

• Collaborate with team members and participate in regular training sessions to stay updated on products and policies.

Required Skills and Qualifications

• Minimum education: High School Diploma or equivalent. A bachelors degree is a plus.

• Excellent written English communication skills.

• Strong typing speed and accuracy (minimum 30–40 WPM preferred).

• Ability to handle multiple chat conversations simultaneously.

• Basic computer proficiency and experience with CRM/chat support tools (e.g., Zendesk, Freshdesk, Intercom).

• Strong problem-solving attitude and customer-first mindset.

Experience

• 0–2 years of experience in a BPO or customer service role (chat support preferred).

• Freshers with excellent communication and computer skills are encouraged to apply.

Working Hours

• Rotational shifts (including night shifts and weekends).

• 9-hour shift window, inclusive of breaks.

• Weekly offs on a rotational basis.

Knowledge, Skills, and Abilities

• Strong interpersonal and customer-handling skills.

• Quick learner with the ability to understand and adapt to new tools and technologies.

• Comfortable working independently and in a remote team environment.

• Patience, resilience, and the ability to manage stressful situations calmly.

Benefits

• Competitive monthly salary with performance-based incentives.

• Work-from-home setup with necessary tools provided.

• Paid training and onboarding.

• Health and wellness benefits (as per policy).

• Career development and growth opportunities within the company.

• Supportive and inclusive work culture.

Why Join The Elite Job?

At The Elite Job, we believe in nurturing talent and offering opportunities that foster both personal and professional growth. Join a company where your contributions are valued, and you are empowered to excel in a supportive remote-first environment. Be part of a forward-thinking organization that invests in your future while giving you the freedom and flexibility to thrive from home.

How to Apply

Interested candidates currently residing in Bangalore are invited to apply by sending their updated resume to us with the subject line: Application for Remote BPO Chat Support – Bangalore.
Shortlisted candidates will be contacted via email for the next steps.