Job Summary

The Elite Job is seeking motivated and customer-focused individuals to join our Work from Home International BPO team. As a Customer Support Executive, you will be responsible for delivering high-quality support to our international clientele via voice and non-voice processes. This is an exciting opportunity for individuals in Bangalore who want to work remotely, be a part of a dynamic global team, and develop their communication and customer handling skills.

Key Responsibilities

• Handle inbound and outbound international customer calls and emails in a professional manner.

• Resolve customer inquiries and complaints efficiently while ensuring customer satisfaction.

• Maintain accurate customer records and log interactions using CRM tools.

• Collaborate with internal departments to ensure prompt resolution of client issues.

• Adhere to set processes and guidelines, and meet performance targets (KPIs).

• Stay updated on product knowledge, company policies, and industry developments.

• Provide real-time support and troubleshooting guidance to clients globally.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal and problem-solving skills.

• Comfortable with handling customers from international geographies, especially US, UK, and Australia.

• Basic computer proficiency and ability to work with multiple systems/tabs simultaneously.

• High level of professionalism, patience, and empathy.

Experience

• 0 to 3 years of experience in a BPO/Customer Support/Call Center role (international process preferred).

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible shift timings (Rotational Shifts – including night shifts based on international time zones).

• 5 days working (2 rotational week-offs).

• Candidates must be comfortable working in a 24x7 environment.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.

• Ability to multitask and remain calm under pressure.

• Familiarity with CRM software and remote communication tools.

• Willingness to learn and adapt in a fast-paced environment.

• Self-motivated with a disciplined approach to remote work.

Benefits

• Work from the comfort of your home.

• Competitive salary with performance-based incentives.

• Paid training and onboarding support.

• Health insurance and wellness programs.

• Opportunity for career growth and international exposure.

• High-performing employees may receive quarterly bonuses and advancement opportunities.

Why Join The Elite Job?

• Be a part of a progressive and inclusive remote work culture.

• Collaborate with professionals from around the globe.

• Enjoy a healthy work-life balance while working from home.

• Work with one of the most trusted names in international BPO recruitment.

• Continuous learning and development opportunities provided.

How to Apply

Interested candidates residing in Bangalore can submit their updated CV to us with the subject line Application for Work from Home BPO Executive – Bangalore.
Shortlisted candidates will be contacted for a virtual interview process.