Job Summary:

The Elite Job is seeking a highly motivated and tech-savvy Remote Technical Support Executive to join our dynamic BPO team. This role is designed for individuals with a passion for customer service and a knack for troubleshooting technical issues. As a remote support executive, you will be the first point of contact for customers experiencing technical difficulties, providing efficient and accurate solutions while ensuring a seamless and satisfactory customer experience.

Key Responsibilities:

• Respond promptly to customer queries via phone, chat, or email in a courteous and professional manner.

• Troubleshoot and resolve technical issues related to software, hardware, or network connectivity.

• Provide step-by-step guidance and solutions to customers, ensuring clarity and customer satisfaction.

• Escalate unresolved queries to the appropriate internal teams when necessary.

• Maintain a detailed log of customer interactions, technical issues, and resolutions using CRM tools.

• Follow standard procedures for proper escalation of unresolved issues.

• Meet daily, weekly, and monthly performance KPIs such as resolution time, customer satisfaction, and call quality.

• Stay updated with product knowledge, system updates, and new troubleshooting techniques.

Required Skills and Qualifications:

• Bachelors degree in any discipline (Technical background preferred).

• Excellent verbal and written communication skills in English.

• Basic understanding of computer systems, operating systems, internet browsers, and networking.

• Strong problem-solving abilities and attention to detail.

• Ability to remain calm and empathetic in high-pressure situations.

• Proficiency in using CRM software and support ticketing systems (preferred but not mandatory).

• Ability to work independently with minimal supervision in a remote environment.

Experience:

• 1–3 years of experience in a BPO/Customer Service/Technical Support role.

• Freshers with strong technical aptitude and communication skills are also encouraged to apply.

Working Hours:

• Rotational Shifts (24/7 support)

• 9-hour shifts including 1-hour break

• 5 working days with 2 rotational weekly offs

Knowledge, Skills, and Abilities:

• Strong interpersonal and customer service skills.

• Ability to multitask, prioritize, and manage time effectively.

• Adaptability to new tools, technologies, and work environments.

• Willingness to learn and grow within the role.

• Ability to understand technical language and explain complex issues in simple terms.

Benefits:

• Competitive salary package

• Performance-based incentives

• Remote working opportunity

• Comprehensive training and ongoing support

• Career growth and internal promotion opportunities

• Health insurance and wellness programs

• Internet allowance and remote work setup assistance

Why Join The Elite Job?

At The Elite Job, we believe in nurturing talent and rewarding dedication. By joining our team, you will be part of an inclusive and forward-thinking organization that values innovation, collaboration, and customer-centric solutions. You will work with some of the best minds in the industry while enjoying the flexibility and benefits of a remote role. This is your chance to elevate your career in a supportive environment that truly invests in your growth.

How to Apply:

Interested candidates are invited to submit their updated resume along with a brief cover letter outlining their suitability for the role to us. Please mention Application for Remote Technical Support Executive – BPO Role in the subject line. Shortlisted candidates will be contacted for the next steps in the hiring process.