Job Summary:

HR Service Jobs is looking for motivated and dedicated individuals to join our team as Night Shift Call Center Representatives. This position requires strong communication skills, a positive attitude, and the ability to manage customer inquiries effectively. As a Night Shift Call Center Representative, you will be responsible for assisting customers, resolving issues, and providing excellent service to ensure customer satisfaction. This role requires individuals who can work in a fast-paced environment and handle high-pressure situations with professionalism.

Key Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries and resolving issues promptly.

• Provide information about products, services, and policies.

• Maintain a high level of customer satisfaction through effective communication and problem-solving.

• Accurately document all customer interactions in the system.

• Work collaboratively with the team to meet performance and service standards.

• Maintain confidentiality and security of customer information.

• Adhere to all company policies, including those regarding conduct, safety, and confidentiality.

• Participate in ongoing training to stay up-to-date with product and service changes.

• Assist with other tasks or special projects as assigned.

Required Skills and Qualifications:

• Proven experience in a customer service or call center role is preferred.

• Excellent verbal and written communication skills in English.

• Strong active listening skills and the ability to handle complaints and inquiries professionally.

• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

• Basic computer skills and proficiency in MS Office and customer service software.

• A positive attitude with a customer-first mentality.

• Ability to work independently as well as in a team-oriented environment.

• Ability to work night shifts and adapt to flexible working hours.

• High school diploma or equivalent (higher education is a plus).

Experience:

• Minimum of 1-2 years of experience in customer service, call center operations, or a related field.

• Previous experience in night shifts or flexible working hours is an advantage.

• Experience in handling customer complaints and resolving issues efficiently.

Working Hours:

• Night Shift (Hours may vary depending on operational needs).

• The role requires working between 9:00 PM to 6:00 AM, including weekends and holidays as necessary.

• Flexibility to work in rotating shifts based on scheduling needs.

Knowledge, Skills, and Abilities:

• Customer Service Excellence: Ability to interact effectively with customers, understand their needs, and provide timely solutions.

• Problem-Solving: Strong problem-solving skills to handle difficult situations with a calm demeanor.

• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

• Team Collaboration: Ability to work well with colleagues to meet performance goals.

• Attention to Detail: Accuracy in documenting customer interactions and ensuring follow-up actions are carried out.

• Adaptability: Ability to adjust to changing customer needs and work demands.

Benefits:

• Competitive salary with performance-based incentives.

• Health and wellness benefits, including medical insurance.

• Paid time off, including vacation days and public holidays.

• Professional development and training opportunities.

• Opportunities for career advancement and internal mobility.

• Work-from-home options or flexible work schedules, where applicable.

Why Join HR Service Jobs?

• Career Growth: At HR Service Jobs, we invest in our employees growth and provide opportunities to advance within the company.

• Dynamic Work Environment: Join a fast-paced, dynamic team where every day brings new challenges and opportunities.

• Flexible Work Hours: We understand the importance of work-life balance and offer flexible work hours and remote working options.

• Supportive Team Culture: Our team is dedicated to fostering a collaborative and supportive environment, where your contributions are valued.

How to Apply:

If you are passionate about customer service and are ready to take on the challenge of working the night shift, we want to hear from you! Please submit your updated resume, along with a brief cover letter outlining your relevant experience and why you are the perfect fit for this role.

To apply, click on the Apply Now button or send your application to us.