Job Summary:

Progressive Technology is seeking a motivated and reliable Relief Manager for our Self-Storage facilities in Dalton, GA. The ideal candidate will play a critical role in ensuring smooth operations during periods of absence or scheduled time-off for permanent site managers. This position involves overseeing daily operations, customer service, facility maintenance, and administrative tasks to ensure that the self-storage property continues to run efficiently.

The Relief Manager will be responsible for handling the responsibilities of the Site Manager and ensuring that all aspects of the self-storage facility are managed effectively, maintaining high standards of service, security, and customer satisfaction.

Key Responsibilities:

• Facility Oversight: Ensure the smooth day-to-day operations of the self-storage facility in Dalton, GA, including supervising the staff, maintaining the cleanliness of the property, and ensuring the security of the units.

• Customer Service: Provide excellent customer service, handle customer inquiries, resolve complaints, and ensure that all customers have a positive experience.

• Sales & Marketing: Promote facility services, upsell additional products and services such as insurance, locks, and packing supplies, and handle rentals of storage units.

• Administrative Duties: Manage leasing contracts, maintain accurate records, handle billing and collections, and ensure compliance with company policies and procedures.

• Facility Maintenance: Conduct regular inspections of the property, perform light maintenance tasks, and report any issues that need attention to management.

• Staff Coordination: Oversee temporary staff or fill in for absent staff members to ensure that all shifts are covered.

• Security Compliance: Ensure that security measures are followed, including monitoring surveillance cameras, managing key control, and enforcing facility access rules.

Required Skills and Qualifications:

• High School Diploma or equivalent required; Associates degree or higher preferred.

• Experience: At least 1-2 years of management experience in a customer service, retail, or self-storage environment.

• Strong Communication Skills: Ability to interact with customers, vendors, and team members effectively.

• Problem-Solving: Ability to address customer concerns, manage conflict, and resolve issues efficiently.

• Organizational Skills: Excellent ability to multi-task and prioritize daily operations.

• Basic Computer Skills: Proficient in using Microsoft Office Suite and facility management software.

• Attention to Detail: Ability to maintain accurate records and ensure compliance with security protocols and regulations.

Experience:

• Previous Management Experience: At least 1-2 years of management experience, preferably in the self-storage or retail industry.

• Customer Service Experience: A strong background in providing exceptional customer service in a professional setting.

• Familiarity with Self-Storage Operations: Knowledge of leasing processes, facility maintenance, and security protocols is highly preferred.

Working Hours:

• This is a full-time, relief-based position, requiring flexibility to work on a rotating schedule, including weekends and holidays.

• The position will require coverage during the absence of the Site Manager and may include both short-term and long-term relief assignments.

Knowledge, Skills, and Abilities:

• Leadership Ability: Capable of managing a team, providing guidance, and ensuring tasks are completed efficiently.

• Customer-Oriented: A strong focus on delivering exceptional customer service and resolving issues promptly.

• Technical Proficiency: Comfortable with facility management software and basic computer applications.

• Detail-Oriented: Ability to keep accurate records, ensure compliance with regulations, and perform routine checks for maintenance and security.

• Adaptability: Ability to step into various roles and adjust to different operational needs in a self-storage environment.

Benefits:

• Competitive salary.

• Health, dental, and vision insurance.

• Paid time off (PTO) and holiday pay.

• 401(k) plan with company match.

• Opportunities for career advancement.

• Employee discount on storage units and products.

• Training and development programs.

Why Join Us:

At Progressive Technology, we are committed to building a supportive and dynamic work environment. As a Relief Manager, you will have the opportunity to contribute to the success of a leading self-storage company, while gaining valuable experience in facility management. We believe in providing our employees with the tools and opportunities to grow, develop their careers, and maintain a healthy work-life balance.

How to Apply:

If you are passionate about providing exceptional service and enjoy managing day-to-day operations, we encourage you to apply for the Relief Manager position at Progressive Technology in Dalton, GA. Please submit your resume and a cover letter to us or apply directly on our careers page

We look forward to hearing from you!