Job Summary

Progressive Technology is seeking a proactive, customer-centric, and tech-savvy Freelance Customer Support Agent to join our expanding remote team. In this role, you will serve as the first point of contact for customers of various Singapore-based businesses, delivering high-quality service experiences across email, chat, and phone. The ideal candidate is resourceful, adaptable, and able to work independently while maintaining a strong focus on service excellence and client satisfaction.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely, courteous, and professional manner.

• Troubleshoot product or service issues and escalate technical problems when necessary.

• Represent client brands with professionalism and empathy, ensuring a consistent and positive customer experience.

• Maintain clear and accurate records of customer interactions using CRM tools.

• Collaborate with internal teams and client representatives to ensure service alignment and timely resolution.

• Follow standard operating procedures and suggest improvements to enhance support efficiency.

• Stay updated with product knowledge, client services, and support best practices.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Customer-first attitude with a high level of empathy and patience.

• Strong organizational and time management skills.

• Proficient in using remote support software, CRM tools, and collaboration platforms like Slack or Zoom.

• Ability to work independently and manage multiple support queries simultaneously.

• Strong problem-solving skills and a willingness to go the extra mile for customers.

Experience

• Minimum of 1 year experience in a customer support, service desk, or contact center role (freelance or corporate).

• Previous experience handling support for Singapore-based clients or familiarity with Singaporean business culture is a strong advantage.

• Experience working remotely with global teams is a plus.

Working Hours

• Flexible freelance schedule based on project assignments, with availability during Singapore business hours (GMT+8).

• Weekend or holiday availability may be required based on client demand.

Knowledge, Skills, and Abilities

• Familiarity with online customer service platforms (e.g., Zendesk, Freshdesk, Intercom).

• Basic understanding of business services and e-commerce platforms.

• Ability to manage workload independently while maintaining service quality.

• Cultural sensitivity and a professional demeanor suited for Southeast Asian business environments.

• High-speed internet connection and a distraction-free remote work setup.

Benefits

• 100% remote freelance role – work from anywhere.

• Competitive hourly or project-based pay.

• Exposure to diverse businesses and industries across Singapore.

• Opportunities for long-term client engagements.

• Ongoing training and support from the Progressive Technology team.

Why Join Progressive Technology?

At Progressive Technology, we are passionate about connecting skilled professionals with innovative businesses worldwide. We provide flexible work opportunities, invest in our freelancers growth, and encourage a results-driven culture rooted in trust and mutual respect. If you are looking to take your freelance customer support career to the next level while enjoying the freedom of remote work, this is the opportunity for you.

How to Apply

Interested candidates should submit the following:

• An updated resume (PDF format)

• A short cover letter highlighting relevant experience

• Your availability and preferred hourly rate

Apply via email us.
Subject line: Freelance Customer Support Agent