Job Summary

Amazon is seeking a motivated, detail-oriented Seller Support Associate to join our dynamic remote team. This role is designed for females in India who are passionate about delivering high-quality support to Amazons global seller community. As a Seller Support Associate, you will be the point of contact for sellers, helping them resolve issues, provide technical guidance, and ensure they have the best possible experience using Amazons platform. This remote position offers flexibility while ensuring impactful contributions to the success of Amazons marketplace.

Key Responsibilities

• Serve as the primary point of contact for sellers on the Amazon platform.

• Assist sellers with account-related inquiries, product listings, and general seller support.

• Provide solutions to technical issues related to Amazon Seller Central.

• Analyze and troubleshoot problems in order to resolve customer concerns promptly.

• Ensure sellers comply with Amazons policies and guidelines.

• Help sellers improve their business processes through insightful feedback and personalized assistance.

• Handle high volumes of incoming calls, chats, and emails in a professional manner.

• Work in a team environment to improve support processes and drive continuous improvement.

• Follow established processes and workflows, ensuring accuracy and consistency in communication.

• Report issues and trends back to leadership to improve service delivery.

Required Skills and Qualifications

• Bachelors degree or equivalent experience.

• Exceptional written and verbal communication skills in English.

• Strong problem-solving skills with the ability to think critically and provide effective solutions.

• Proficiency with internet navigation and common office software tools (MS Office, Google Workspace).

• Ability to work under pressure and manage multiple tasks simultaneously.

• Detail-oriented with a strong focus on accuracy.

• Ability to maintain a positive, friendly, and professional demeanor with sellers.

• Flexibility to adapt to different challenges and changing priorities.

• Strong interpersonal skills and a customer-centric approach.

Experience

• Minimum 1-2 years of experience in customer service or technical support is preferred.

• Prior experience in an e-commerce or tech-related field is a plus, though not mandatory.

• Experience working remotely or in a virtual team environment is highly desirable.

Working Hours

• This is a full-time, remote position.

• Flexibility is offered in terms of working hours, but the candidate must be available to work during the designated support hours.

• Occasional weekend shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Excellent problem-solving and troubleshooting abilities.

• Familiarity with e-commerce platforms, especially Amazon Seller Central.

• Understanding of customer service best practices.

• Ability to navigate complex systems and tools.

• Strong organizational skills to manage multiple queries efficiently.

• Capacity to handle difficult situations and de-escalate when needed.

• Empathetic and supportive approach toward customers.

Benefits

• Competitive salary with performance-based incentives.

• Flexible working hours and the convenience of working from home.

• Health and wellness benefits.

• Training and development opportunities to enhance your skills.

• Opportunities for career growth and advancement within Amazon.

• Access to Amazon employee discounts on various products and services.

• A supportive work environment that encourages a healthy work-life balance.

Why Join Amazon?

• Be part of a global leader in e-commerce and technology, known for innovation.

• Work in a diverse, inclusive environment that fosters personal and professional growth.

• Enjoy the flexibility of remote work while contributing to Amazons mission of customer obsession.

• Join a supportive team that values your contribution and encourages continuous learning.

• Opportunity to work with talented professionals and grow within a reputable organization.

How to Apply

To apply for this position, please submit your updated resume along with a cover letter detailing your experience and why you are an ideal fit for the Amazon Seller Support Associate role. Ensure your application clearly highlights your communication skills, experience in customer service, and passion for e-commerce.

Apply Now at the Amazon Careers portal.