Job Summary

Houston Skilled Consultancy is seeking a compassionate and detail-oriented Remote Healthcare Chat Agent to join our team for the night shift. This entry-level role offers an excellent opportunity for individuals looking to start or advance their career in the healthcare support industry. As a Healthcare Chat Agent, you will provide real-time assistance to patients and clients, answering their questions and resolving issues via online chat. Your efforts will contribute to the smooth operation of healthcare services, ensuring patients receive timely and accurate information to help them with their healthcare needs.

Key Responsibilities

• Respond to incoming patient inquiries through chat platforms, providing prompt, accurate, and empathetic support.

• Assist patients with general healthcare information, appointment scheduling, and medication inquiries.

• Ensure that all patient data is documented accurately and complies with privacy regulations, including HIPAA.

• Maintain clear and detailed records of all conversations and actions taken.

• Collaborate with other healthcare team members to ensure that patients needs are met efficiently.

• Resolve technical issues with the chat system and escalate more complex problems to the appropriate department.

• Provide exceptional customer service, demonstrating a patient-first attitude and a strong ability to communicate complex information in a simple, understandable way.

• Follow all company procedures and protocols to ensure quality service and patient satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree in a relevant field is a plus).

• Strong written communication skills with the ability to communicate clearly and concisely.

• Comfortable with technology and working in a virtual environment.

• Basic understanding of healthcare terminology and procedures is a plus.

• Ability to multitask and manage several conversations simultaneously.

• Empathy and a patient-centered mindset.

• Strong attention to detail and the ability to follow guidelines and procedures.

• Proficient in using computer systems, messaging platforms, and basic office software.

• Availability to work night shifts, including weekends.

Experience

• Previous experience in customer service, healthcare support, or any similar role is preferred but not required.

• Familiarity with healthcare systems, virtual chat platforms, or telemedicine environments will be an advantage.

• Willingness to learn new tools and systems as needed for the role.

Working Hours

• Night shift: Typically between 10:00 PM to 6:00 AM (flexible depending on the shift schedule).

• Full-time availability is required.

• Must be available to work weekends and holidays as needed.

Knowledge, Skills, and Abilities

• Knowledge of basic healthcare procedures and terminology.

• Strong communication skills to ensure patient understanding and comfort.

• Ability to work independently and manage time effectively while handling multiple tasks.

• Excellent problem-solving skills and the ability to think critically when addressing patient needs.

• Comfortable with handling sensitive and confidential information.

Benefits

• Competitive salary with shift differential for night shifts.

• Flexible work-from-home schedule.

• Comprehensive health, dental, and vision insurance packages.

• Paid time off (PTO) and paid holidays.

• Opportunities for career advancement and growth within the healthcare support field.

• Access to ongoing training and development resources.

• Supportive team environment with regular feedback and performance reviews.

• Employee wellness program.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in the power of supportive, compassionate healthcare. By joining our team, you will be part of an organization that values work-life balance, career development, and employee well-being. We offer a collaborative and inclusive work environment where your skills will be recognized and your contributions valued. If you are passionate about helping others and looking for an entry-level role in healthcare chat support, this is the perfect opportunity for you.

How to Apply

Interested candidates are invited to submit their resumes along with a cover letter detailing their interest in the position and relevant skills. Applications can be submitted via our website. If you have any questions or need further information, feel free to reach out to our recruitment team.

We look forward to hearing from you and welcoming you to the Houston Skilled Consultancy team!