Job Summary:

Progressive Technology is seeking a highly motivated and skilled Remote Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our global clients, providing exceptional support through various communication channels. Your primary responsibility will be to address customer inquiries, resolve issues efficiently, and ensure customer satisfaction. As a Remote Customer Support Specialist, you will work with clients across different time zones, making your role integral to ensuring seamless, 24/7 customer support.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries through various channels including phone, email, live chat, and social media, providing timely and professional assistance.

• Issue Resolution: Investigate and resolve technical issues, billing inquiries, and service-related questions, ensuring customer satisfaction.

• Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively address customer needs.

• Documentation: Accurately document customer interactions and solutions in our CRM system for future reference and reporting.

• Collaboration: Work closely with cross-functional teams, including technical support and product development, to ensure customer feedback is communicated and acted upon.

• Customer Feedback: Collect feedback from clients and contribute to continuous improvements in our products and services.

• Time Zone Management: Provide support across multiple time zones, ensuring that clients worldwide receive assistance at all hours.

Required Skills and Qualifications:

• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.

• Problem Solving: Strong analytical skills with the ability to identify, troubleshoot, and resolve customer issues efficiently.

• Technical Proficiency: Familiarity with using CRM systems and troubleshooting common technical issues.

• Multitasking: Ability to handle multiple customer inquiries at once while maintaining a high standard of service.

• Empathy and Patience: Demonstrates patience and empathy when dealing with customers, especially during stressful situations.

• Self-Motivated: Ability to work independently and manage time effectively in a remote work environment.

Experience:

• Previous experience in customer support or a related field is preferred, especially in a remote setting.

• Experience working in a technical support or helpdesk environment is a plus.

• Experience handling customer inquiries across multiple channels (phone, email, live chat, etc.).

Working Hours:

• This is a full-time remote position with flexible working hours.

• You will be required to work across various time zones, which may include evenings, weekends, and holidays depending on client needs.

Knowledge, Skills, and Abilities:

• Customer Service: A deep understanding of customer service principles, including active listening and conflict resolution.

• Technical Knowledge: Familiarity with basic technical troubleshooting, especially in relation to software, hardware, or digital services.

• Time Management: Strong ability to prioritize tasks and manage time effectively in a remote work environment.

• Adaptability: Ability to quickly adapt to new tools, technologies, and customer service processes as they evolve.

Benefits:

• Competitive Salary: We offer a competitive salary based on experience and qualifications.

• Health Insurance: Comprehensive health, dental, and vision insurance plans.

• Retirement Plan: Access to a 401(k) plan with company matching.

• Paid Time Off: Generous paid time off (PTO) for vacation, personal days, and holidays.

• Professional Development: Opportunities for continuous learning and career growth through training programs and certifications.

• Work-Life Balance: Flexible remote work environment, offering a balanced approach to work and personal life.

• Global Exposure: The opportunity to work with clients across multiple time zones and cultures, expanding your global experience.

Why Join Progressive Technology?

At Progressive Technology, we value innovation, customer satisfaction, and a strong sense of teamwork. We believe in fostering a collaborative and supportive work environment that empowers our employees to thrive. As part of our remote customer support team, you will play a pivotal role in delivering high-quality service to clients across the globe. You will be given the tools, training, and flexibility needed to succeed in your role and grow within the company.

How to Apply:

Interested candidates should submit their updated resume and a cover letter outlining their relevant experience and interest in the position to our recruitment team. Please include Remote Customer Support Specialist Application in the subject line.

We look forward to hearing from you and exploring how you can be a valuable member of the Progressive Technology team!