Job Summary:

Progressive Technology is seeking motivated and detail-oriented individuals to join our team as Customer Service Representatives. This remote role offers flexible working hours and an opportunity to work from the comfort of your own home while providing exceptional customer support. As a part of our growing company, you will be helping customers resolve issues, answer inquiries, and ensure satisfaction with our products and services. If you are looking for a reliable remote income option and want to be part of a dynamic team, this is the perfect job for you.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat, ensuring a positive customer experience.

• Troubleshoot and resolve customer complaints, issues, and technical problems in a professional and efficient manner.

• Provide accurate and detailed information regarding company products and services.

• Document customer interactions and maintain records of inquiries, transactions, and feedback.

• Follow up with customers to ensure that their issues are resolved satisfactorily.

• Collaborate with other departments to escalate complex issues and achieve timely resolutions.

• Maintain a high level of product knowledge and stay up-to-date on any changes or updates to company offerings.

• Meet or exceed performance metrics, including response times, customer satisfaction scores, and issue resolution rates.

Required Skills and Qualifications:

• High school diploma or equivalent required; a college degree is a plus.

• Previous experience in customer service or a related field is preferred but not required.

• Strong communication skills, both written and verbal.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Problem-solving skills and the ability to think critically under pressure.

• Comfortable using computers, including knowledge of Microsoft Office Suite and customer service software.

• A reliable internet connection and a quiet, dedicated workspace at home.

Experience:

• Previous experience in a customer service or support role is preferred but not essential.

• Experience working remotely is a plus, but not required.

• Familiarity with online communication tools such as email, chat, and video conferencing software is advantageous.

Working Hours:

• Full-time and part-time positions available.

• Flexible working hours (evenings and weekends may be required depending on business needs).

• Ability to work a set schedule or choose from available shifts based on personal preference.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.

• Strong interpersonal skills and the ability to build rapport with customers quickly.

• Active listening skills to understand and address customer needs effectively.

• A self-motivated, disciplined, and proactive work ethic.

• Organizational skills to manage customer inquiries, follow-ups, and other administrative tasks.

• Ability to adapt to new technology and learn quickly.

Benefits:

• Competitive hourly rate with opportunities for bonuses based on performance.

• Full benefits package, including health insurance, paid time off, and retirement options (for full-time employees).

• Flexible work-from-home setup and schedule.

• Ongoing training and professional development opportunities.

• Supportive team environment with opportunities for career advancement.

• Access to exclusive employee discounts on Progressive Technology products and services.

Why Join Us:

At Progressive Technology, we are committed to creating a positive and inclusive work environment where every team member is valued and supported. Working with us offers the unique opportunity to have a flexible work schedule, earn competitive wages, and be part of a company that prioritizes employee growth. If you are looking to start or grow your career with a company that supports your personal and professional success, Progressive Technology is the place for you!

How to Apply:

Interested candidates are invited to apply by submitting their resume and a brief cover letter explaining why they would be a great fit for the position. Please visit our careers page on the Progressive Technology website to apply online or send your application directly to our HR department. We look forward to hearing from you!