Job Summary:
MNC JOBS INFO is looking for highly motivated and customer-oriented individuals to join our team as Customer Service Executives in a Voice/Non-Voice BPO capacity at our offices in Thane/Malad. The ideal candidates will be responsible for providing exceptional service to our clients and customers through various communication channels. You will be a part of a dynamic team, where your role is crucial to enhancing the customer experience. Whether you are handling inbound or outbound calls or supporting customers through non-voice channels, your role will ensure customer satisfaction and efficient problem resolution.

Key Responsibilities:

• Answering inbound customer queries and providing support through calls, emails, or chats.

• Handling customer complaints, troubleshooting, and resolving issues in a professional and timely manner.

• Maintaining a high level of professionalism and empathy during all customer interactions.

• Ensuring customer requests are handled promptly and escalated appropriately when necessary.

• Documenting all customer interactions in the companys CRM system, ensuring accuracy and completeness.

• Meeting performance targets, such as customer satisfaction scores and call resolution times.

• Collaborating with team members and other departments to ensure a seamless customer service experience.

• Identifying opportunities for process improvements and providing feedback to management.

• Ensuring compliance with company policies, procedures, and industry regulations.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written, in English.

• Ability to maintain a positive attitude and professionalism when dealing with customers.

• Strong problem-solving skills and the ability to think on your feet.

• Basic computer literacy and proficiency in using MS Office and CRM tools.

• Ability to work in a fast-paced environment and handle a high volume of calls or queries.

• Strong attention to detail and ability to maintain accuracy in data entry and documentation.

• Previous experience in customer service, preferably in a BPO setting, is an advantage.

Experience:

• 0-2 years of experience in a customer service role, particularly in a Voice/Non-Voice BPO environment, is preferred but not mandatory.

• Freshers with a passion for customer service are also encouraged to apply.

Working Hours:

• Flexible working hours based on business needs, with the possibility of rotational shifts (including night shifts).

• 5 days working with 2 consecutive weekly offs.

Knowledge, Skills, and Abilities:

• Strong verbal and written communication abilities.

• Ability to work independently and as part of a team.

• Time management skills to ensure timely and efficient handling of tasks.

• Adaptability and the ability to handle a variety of customer concerns or queries.

• Basic technical skills, with a willingness to learn and adapt to new software and tools.

• A customer-first mentality and an ability to de-escalate tense situations.

Benefits:

• Competitive salary and performance-based incentives.

• Health insurance and wellness benefits.

• Opportunity for career growth and professional development.

• Access to training programs and certifications to enhance your skills.

• Fun and dynamic work environment with team-building activities.

• Flexible working hours and the option for remote work (depending on the position).

Why Join MNC JOBS INFO:

• Be part of a reputed MNC with global clients and a vast network.

• Work in a friendly and collaborative environment where your contributions matter.

• Competitive compensation and performance rewards.

• Opportunities for career advancement, with the chance to move up within the company.

• Ongoing training and support to ensure your professional growth and success.

How to Apply:
If you are passionate about delivering exceptional customer service and are excited about joining a leading MNC, we would love to hear from you. Please submit your updated resume and a brief cover letter outlining your qualifications and interest in the position.