Job Summary

MNC JOBS INFO is seeking a Social Media Moderator to join our dynamic team for a part-time remote position. As a Social Media Moderator, you will be responsible for overseeing and moderating the content posted on our clientfs Facebook pages. Your role will be crucial in maintaining a safe, engaging, and positive environment for users. You will monitor conversations, address customer inquiries, and enforce community guidelines. This position requires individuals who are passionate about social media and customer interaction, as well as having strong communication skills.

Key Responsibilities

• Monitor and moderate content on Facebook platforms to ensure adherence to community guidelines.

• Respond promptly and professionally to user comments, messages, and inquiries.

• Delete, report, or escalate inappropriate content in line with company policies.

• Engage with users to foster community interaction and create a positive online environment.

• Track and report on social media trends, user behavior, and content performance.

• Collaborate with internal teams to align messaging, content strategies, and user experience.

• Maintain a thorough understanding of Facebooks policies and regulations, as well as the companys branding and communication strategies.

• Stay updated with new social media trends, tools, and best practices to optimize the moderation process.

Required Skills and Qualifications

• Strong written communication skills with the ability to interact in a professional and engaging manner.

• Proficiency in using Facebooks features and tools for moderation.

• Ability to work independently and manage multiple tasks simultaneously.

• Familiarity with social media platforms and digital trends.

• Strong attention to detail and problem-solving skills.

• Ability to handle sensitive situations with discretion and professionalism.

• Basic knowledge of content management systems (CMS) and social media analytics tools is a plus.

Experience

• Previous experience in social media management, moderation, or customer service is preferred.

• Experience working with Facebooks business tools, or other social media moderation platforms, is advantageous.

• Familiarity with online community management, content moderation, or digital marketing would be beneficial.

Working Hours

• This is a part-time remote position with flexible working hours.

• Candidates should be available to work 15–20 hours per week.

• Must be able to commit to evening and weekend shifts based on project needs.

Knowledge, Skills, and Abilities

• In-depth knowledge of Facebooks policies, terms of service, and user guidelines.

• Ability to maintain composure and professionalism while dealing with challenging situations or negative comments.

• Strong interpersonal skills to build rapport and positively engage with users.

• Detail-oriented with the ability to identify inappropriate content quickly and accurately.

• Ability to adapt to changing social media trends and new technologies.

Benefits

• Flexible working hours, allowing for a healthy work-life balance.

• Opportunity to work remotely from the comfort of your own home.

• Competitive hourly pay with the possibility of growth.

• Training and development opportunities in social media management and digital marketing.

• A supportive team environment with the opportunity to contribute to the growth of the company.

Why Join MNC JOBS INFO?

• Join a global leader in the recruitment and outsourcing industry, where your contributions will be recognized and valued.

• Work in a flexible, remote-friendly environment, offering work-life balance and personal growth opportunities.

• Be part of a collaborative and forward-thinking team that fosters creativity, innovation, and professional development.

• Opportunity to gain experience in social media and digital marketing within a fast-growing company.

How to Apply

To apply for the position of Social Media Moderator, please send your updated resume and a brief cover letter explaining why you would be an ideal candidate for this role to us. We look forward to reviewing your application and getting to know you better.