Job Summary

MNC JOBS INFO is actively seeking enthusiastic and reliable individuals to join our team as Online Live Chat Representatives for UPS operations. This is a remote position that allows you to support customers from the comfort of your home. As a Live Chat Representative, you will be responsible for delivering top-notch support through instant messaging platforms, assisting with tracking orders, resolving concerns, and ensuring customer satisfaction. This role is perfect for tech-savvy communicators who thrive in a fast-paced, customer-first environment.

Key Responsibilities

• Handle multiple live chat conversations efficiently and professionally.

• Respond to customer inquiries regarding shipments, delivery schedules, lost or delayed packages, and general UPS services.

• Provide real-time solutions and escalate complex issues to the appropriate departments when necessary.

• Document interactions and maintain accurate records of all communication.

• Collaborate with internal teams to ensure consistent and high-quality service delivery.

• Adhere to performance metrics including response time, customer satisfaction, and chat resolution rates.

• Stay updated with company policies, UPS service changes, and product knowledge to better assist customers.

Required Skills and Qualifications

• Excellent written communication skills with a strong command of English.

• Ability to multitask and manage time effectively in a high-volume environment.

• Basic understanding of logistics and courier services (prior UPS knowledge is a plus).

• Strong attention to detail and problem-solving abilities.

• Proficiency in using chat software and CRM tools.

• High-speed internet connection and a distraction-free home workspace.

Experience

• Minimum 6 months of customer service experience preferred (live chat support experience is an advantage).

• Freshers with strong communication skills and a learning mindset are also encouraged to apply.

Working Hours

• Flexible shifts available (morning, afternoon, and night shifts) to support a 24/7 operation.

• Full-time and part-time positions open.

• Weekend availability may be required.

Knowledge, Skills, and Abilities

• Familiarity with UPS processes and shipping terminology.

• Ability to handle stressful situations calmly and professionally.

• High emotional intelligence and a customer-centric mindset.

• Strong typing speed and accuracy (minimum 35 WPM).

• Ability to learn and adapt quickly to new systems and procedures.

Benefits

• Competitive hourly pay with performance-based incentives.

• Flexible work-from-home setup.

• Paid virtual training and ongoing support.

• Opportunities for growth and internal promotion.

• Health and wellness programs (varies by region).

• Inclusive, supportive, and team-oriented culture.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering remote talent to thrive in the digital workplace. As a part of our team, you will be contributing to the smooth functioning of a globally recognized logistics brand like UPS—all from the comfort of your home. We prioritize work-life balance, continuous learning, and a collaborative culture where your voice matters. If you are looking to build a rewarding career in online customer support with one of the best in the business, this is your opportunity.

How to Apply

Ready to launch your remote career with MNC JOBS INFO?
Please submit your updated resume along with a short cover letter outlining your interest in the role. Apply directly through our official job portal or email your application to us with the subject line: Live Chat UPS Representative Application.