Job Summary

MNC JOBS INFO is seeking a dynamic and results-driven Retail Operations Manager to lead and optimize our retail operations. The ideal candidate will be responsible for overseeing daily retail activities, ensuring operational excellence, managing store performance, and delivering an exceptional customer experience across all outlets. This role demands strategic thinking, strong leadership skills, and a hands-on approach to problem-solving to drive sales growth and operational efficiency in a fast-paced retail environment.

Key Responsibilities

• Develop, implement, and monitor retail operational strategies and policies to ensure efficiency and profitability.

• Manage multiple retail locations, ensuring consistent adherence to company standards and brand guidelines.

• Lead and mentor store managers and retail staff to achieve sales targets and provide outstanding customer service.

• Analyze sales data, operational metrics, and customer feedback to identify opportunities for improvement.

• Oversee inventory management, stock control, and loss prevention strategies to maximize profitability.

• Coordinate with marketing, supply chain, and HR teams to ensure seamless store operations.

• Conduct regular store audits, performance reviews, and compliance checks.

• Resolve operational challenges and customer escalations promptly and effectively.

• Plan and execute retail promotions and merchandising activities to enhance store visibility and sales.

• Ensure compliance with health and safety regulations and company policies.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Retail Management, or related field (MBA preferred).

• Proven experience in retail operations management, preferably in a multi-store environment.

• Strong leadership and team management skills with the ability to motivate and develop staff.

• Excellent analytical and problem-solving abilities.

• Proficient in retail management software and MS Office applications.

• Exceptional communication and interpersonal skills.

• Ability to work under pressure and manage multiple priorities effectively.

• Strong customer focus with a passion for delivering excellent service.

• Knowledge of inventory management, merchandising, and sales analysis.

Experience

• Minimum 5 years of experience in retail operations or store management roles.

• Experience in managing teams and driving operational performance in retail outlets.

• Demonstrated success in achieving sales targets and improving store profitability.

Working Hours

• Full-time role, typically Monday to Saturday with flexible hours based on store needs.

• Willingness to work extended hours during peak seasons, weekends, and public holidays as required.

Knowledge, Skills, and Abilities

• Strategic planning and operational execution.

• Leadership and team development.

• Financial acumen and budget management.

• Strong organizational and multitasking capabilities.

• Ability to adapt quickly to changing retail trends and business environments.

• Customer relationship management and conflict resolution.

• Attention to detail and quality control.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Professional development and training opportunities.

• Employee discounts on company products.

• Supportive and inclusive work culture.

• Opportunities for career advancement within the company.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in nurturing talent and fostering growth. Join a company that values innovation, teamwork, and customer-centricity. As a Retail Operations Manager, you will play a pivotal role in shaping our retail success and advancing your career in a dynamic, supportive environment. Be part of a company committed to excellence and continuous improvement.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting their relevant experience and achievements to us with the subject line Retail Operations Manager Application.
Applications will be reviewed on a rolling basis until the position is filled.