Job Summary

Progressive Technology is seeking a dedicated and proactive Customer Care Executive to join our remote team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support across multiple channels. Your primary focus will be to resolve inquiries efficiently, enhance customer satisfaction, and build strong, lasting relationships. This is an excellent opportunity for individuals passionate about delivering superior customer experiences while working in a flexible, remote environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy.

• Resolve customer issues related to products, services, billing, and orders promptly and accurately.

• Document all customer interactions and maintain detailed records in the CRM system.

• Collaborate with cross-functional teams to escalate and resolve complex issues.

• Provide product information and troubleshoot common problems to guide customers effectively.

• Follow up with customers to ensure resolution and satisfaction.

• Meet or exceed individual and team performance targets and quality standards.

• Contribute ideas to improve customer service processes and customer satisfaction.

• Maintain up-to-date knowledge of company products, policies, and procedures.

Required Skills and Qualifications

• High school diploma or equivalent; a degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to empathize and remain patient.

• Proficiency in using computers, CRM software, and Microsoft Office applications.

• Ability to multitask, prioritize, and manage time effectively in a remote work setting.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and as part of a remote team.

Experience

• Minimum 1-2 years of experience in a customer service or customer care role, preferably in a remote environment.

• Experience with CRM tools and customer support software is highly desirable.

• Prior experience in the technology or IT sector is an advantage but not mandatory.

Working Hours

• Full-time position with flexible working hours.

• Availability to work in shifts, including weekends and holidays, depending on business needs.

• Remote work setup allowing work from any location with a reliable internet connection.

Knowledge, Skills, and Abilities

• Excellent active listening and communication abilities.

• Ability to handle high-stress situations calmly and efficiently.

• Strong organizational skills and a customer-first mindset.

• Technical aptitude to understand and explain product-related information clearly.

• Self-motivated with the discipline required for remote work success.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work environment promoting work-life balance.

• Comprehensive health and wellness benefits.

• Professional development opportunities and ongoing training.

• Supportive team culture with regular virtual team-building activities.

• Access to company resources and tools to support your role.

Why Join Progressive Technology?

At Progressive Technology, we are committed to fostering an inclusive and dynamic work environment where every team member can thrive. As a Customer Care Executive, you will play a vital role in shaping the customer experience of a leading tech company, gaining valuable skills and career growth opportunities. Join us to be part of an innovative team that values your voice, supports your professional journey, and offers the flexibility of remote work with a global impact.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience to us with the subject line: Customer Care Executive Application. Please ensure your application clearly demonstrates your passion for customer service and suitability for a remote role. Only shortlisted candidates will be contacted for further steps.