Job Summary

The Elite Job is looking for enthusiastic and dependable Entry-Level Customer Service Representatives to be the voice of our company. In this role, you will be responsible for managing customer inquiries, resolving complaints, and ensuring customer satisfaction through professional and courteous communication. This is a perfect opportunity for individuals seeking to launch a career in customer service with a supportive and growth-driven team.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

• Resolve product or service issues by clarifying customer complaints, determining the cause, and selecting the best solution.

• Document all customer interactions and update records in the system accurately.

• Escalate complex issues to appropriate departments or senior representatives when needed.

• Maintain a deep understanding of company products, services, and policies to deliver accurate information.

• Follow up with customers to ensure their issues are resolved to their satisfaction.

• Maintain customer trust by following service protocols and company guidelines.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Basic computer literacy and ability to navigate multiple systems.

• Strong interpersonal skills with the ability to stay calm and empathetic under pressure.

• Problem-solving mindset and attention to detail.

• Positive attitude and a strong commitment to customer satisfaction.

Experience

• No prior experience required — full training will be provided.

• Prior experience in customer service, call center, retail, or hospitality is a plus but not mandatory.

Working Hours

• Flexible shifts available: Full-time or part-time.

• Shifts include mornings, evenings, and weekends depending on team needs.

• Remote work environment with schedule options to accommodate students and entry-level job seekers.

Knowledge, Skills, and Abilities

• Familiarity with basic CRM tools or willingness to learn.

• Capability to work independently and manage time effectively in a remote setting.

• Adaptability to fast-paced and dynamic work environments.

• Strong team player mentality with a willingness to support colleagues.

Benefits

• Competitive hourly pay with performance-based incentives.

• Paid training and onboarding program.

• Work from the comfort of your home.

• Career growth opportunities within the company.

• Supportive and inclusive team culture.

• Employee recognition and rewards programs.

• Health and wellness support (based on employment type and region).

Why Join The Elite Job?

At The Elite Job, we believe in investing in our people. Whether you are starting your first job or shifting careers, we offer a structured path to grow and thrive. Our team values transparency, continuous learning, and creating a positive experience—for both our customers and our employees. You will work in an environment that encourages feedback, development, and flexibility.

How to Apply

Ready to take the next step?
Click Apply Now or send your updated resume to us with the subject line: Customer Service Representative – Application.
Shortlisted candidates will be contacted via email for the next steps in the hiring process.