Job Summary

MNC JOBS INFO is seeking a motivated and customer-focused Remote Telecalling Executive to join our dynamic customer support team. This role is designed for individuals who excel in communication and problem-solving, with a passion for delivering exceptional service. As a Telecalling Executive, you will be the primary point of contact for customers, responsible for managing inquiries, resolving issues, and providing timely and accurate information. This is a full-time, day shift position offering the flexibility and convenience of working from home.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Respond promptly to customer inquiries regarding products, services, and account details.

• Provide accurate information, troubleshoot issues, and resolve customer complaints with empathy and patience.

• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.

• Follow up with customers to ensure resolution satisfaction and build long-term relationships.

• Collaborate with other departments to escalate unresolved issues or technical problems.

• Meet daily and monthly targets related to call volumes, customer satisfaction, and resolution times.

• Stay updated on product knowledge, company policies, and industry trends to better assist customers.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree preferred.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a customer-centric attitude.

• Basic computer proficiency, including experience with CRM software and MS Office.

• Ability to multitask, prioritize, and manage time effectively in a remote work environment.

• Patience, resilience, and a positive attitude when handling challenging situations.

• Clear and pleasant telephone voice with active listening skills.

Experience

• Minimum 1-2 years of experience in telecalling, customer support, or a related role.

• Experience working in remote or virtual teams is an advantage.

• Previous exposure to sales or customer service in a BPO or call center environment is highly desirable.

Working Hours

• Full-time position with Day Shift hours (typically 9:00 AM to 6:00 PM, Monday to Friday).

• Flexibility for occasional extended hours or weekend work based on business needs.

• Remote work setup from your home.

Knowledge, Skills, and Abilities

• Strong communication and problem-solving skills.

• Ability to build rapport quickly and handle difficult customers with diplomacy.

• Tech-savvy with the ability to adapt to new software and tools.

• Detail-oriented and organized, capable of maintaining accurate records.

• Self-motivated and disciplined to work independently in a home environment.

• Ability to work collaboratively in a team and meet performance targets.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility eliminating commuting stress and costs.

• Health and wellness benefits (depending on eligibility).

• Continuous training and professional development opportunities.

• Friendly and supportive work culture with growth potential.

• Access to employee assistance programs and wellness initiatives.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe our employees are our greatest asset. Joining our team means being part of a forward-thinking, inclusive, and supportive organization that values your growth and work-life balance. We provide a platform where your contributions are recognized, and your skills are honed through ongoing training. Embrace the opportunity to work remotely while engaging with a global customer base, advancing your career in customer service, and enjoying a flexible lifestyle.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience to us with the subject line: Application for Remote Telecalling Executive - Day Shift.
Shortlisted candidates will be contacted for an online interview.
Apply now and take the first step towards an exciting remote career with MNC JOBS INFO!