Job Summary

MNC JOBS INFO is seeking friendly, professional, and detail-oriented Online Telecalling Agents to handle inbound customer service calls. This is a non-sales role, with a primary focus on resolving customer queries, providing information, and assisting with account-related issues. The position is ideal for individuals looking to work from home in a structured yet flexible environment without the pressure of meeting sales targets.

Key Responsibilities

• Answer incoming calls from customers in a courteous and professional manner

• Understand and address customer queries and concerns accurately

• Provide information about company services, account details, or common FAQs

• Escalate complex issues to the appropriate department when necessary

• Maintain accurate records of conversations and ensure proper documentation

• Follow established call scripts and company protocols

• Attend training sessions and team meetings as required

• Meet basic performance metrics such as call quality, adherence, and resolution time

Required Skills and Qualifications

• Excellent verbal communication skills in English (knowledge of Hindi or other regional languages is a plus)

• Good listening skills and attention to detail

• Basic computer proficiency (typing, internet browsing, email handling)

• Comfortable using CRM tools or call management systems

• Ability to stay calm under pressure and handle irate callers professionally

• A quiet workspace and reliable internet connection

Experience

• Freshers are welcome to apply

• Prior experience in customer service, call centers, or telecalling is a bonus but not mandatory

• Training will be provided for all selected candidates

Working Hours

• Flexible shifts available: Morning, Afternoon, Evening

• Both full-time (8 hrs/day) and part-time (4 hrs/day) options

• Weekends off or rotational as per team allocation

• Work-from-home-based with periodic virtual team check-ins

Knowledge, Skills, and Abilities

• Strong interpersonal and customer service skills

• Ability to multitask and manage time effectively

• Familiarity with remote collaboration tools like Zoom, Google Meet, or MS Teams

• Self-discipline to work independently with minimal supervision

• Willingness to learn and adapt to new tools and processes quickly

Benefits

• Work from the comfort of your home

• Zero sales pressure – inbound support only

• Flexible working hours to suit your schedule

• Paid training and development programs

• Performance-based incentives

• Supportive team environment and career growth opportunities

• Weekly or monthly payouts (as per role type)

• Opportunity to convert to a full-time permanent position based on performance

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering individuals by offering meaningful remote job opportunities without the stress of high-pressure sales environments. Join a growing team that values work-life balance, inclusivity, and professional development. We provide full support, continuous training, and a chance to build a stable career right from your home.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Online Telecalling Agent - Inbound Calls.
Shortlisted applicants will be contacted for a virtual interview.

✅ Apply today and start working from the comfort of your home!