Job Summary

Houston Skilled Consultancy is seeking dedicated and personable individuals to join our clients cruise ship teams in Customer Service and Front Desk roles. This opportunity allows South African candidates to work aboard luxury cruise liners, delivering exceptional guest experiences while enjoying an exciting and dynamic work environment at sea. The ideal candidate will excel in hospitality, communication, and problem-solving, ensuring every guests journey is memorable and seamless.

Key Responsibilities

• Welcome and assist guests promptly at the front desk with check-in, check-out, and general inquiries

• Handle guest complaints and resolve issues efficiently and professionally

• Provide detailed information about onboard services, activities, and amenities

• Maintain accurate guest records and handle reservations

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs

• Uphold company policies and safety regulations to ensure a secure and pleasant environment

• Assist with special guest requests and VIP services to exceed guest expectations

• Support smooth daily operations by communicating effectively with team members

• Participate in training sessions and team meetings to enhance service delivery

Required Skills and Qualifications

• South African citizenship with a valid passport

• Strong customer service orientation with excellent interpersonal skills

• Professional appearance and a friendly, approachable demeanor

• Fluency in English; additional languages are a plus

• Ability to work effectively in a multicultural and fast-paced environment

• Proficiency in computer systems related to reservations and guest management

• Strong problem-solving skills and ability to handle stressful situations calmly

• Attention to detail and ability to multitask efficiently

• Flexibility to work irregular hours, including weekends and holidays

Experience

• Previous experience in hospitality, front desk, customer service, or related roles is highly preferred

• Experience in cruise ship environments or international hospitality is advantageous but not mandatory

• Demonstrated ability to work in team settings and adapt to dynamic operational demands

Working Hours

• Full-time, with shifts varying to cover 24/7 cruise operations

• Rotational schedules including day, evening, night, weekends, and public holidays

• Extended contracts typically ranging from several months onboard, followed by time off

Knowledge, Skills, and Abilities

• Strong communication and active listening skills

• High emotional intelligence and cultural sensitivity

• Basic accounting or cash handling knowledge beneficial

• Competency in Microsoft Office and reservation software

• Ability to work under pressure while maintaining professionalism and courtesy

• Physical stamina to work long hours standing and performing varied duties

Benefits

• Competitive salary package with performance incentives

• Comprehensive travel, accommodation, and meal provisions while onboard

• Opportunity to see the world while earning a steady income

• Training and career development programs

• Health and safety provisions in line with international maritime standards

• Supportive work environment fostering personal and professional growth

Why Join Houston Skilled Consultancy?

Joining Houston Skilled Consultancy means becoming part of a globally recognized recruitment firm dedicated to connecting South African talent with prestigious cruise line employers. We provide unmatched support throughout the recruitment and placement process, ensuring you have the best possible start to your maritime hospitality career. This role offers a unique lifestyle, valuable international experience, and the chance to develop skills that open doors worldwide.

How to Apply

Interested candidates who meet the requirements are invited to submit the following:

• Updated CV/Resume

• Copy of South African Passport

• Recent passport-size photograph

• Cover letter detailing relevant experience and motivation for working on cruise ships

Applications should be sent via email to us with the subject line:
Application – Cruise Ship Customer Service and Front Desk Roles

Shortlisted candidates will be contacted for interviews and further assessment.