📝 Job Summary

MNC JOBS INFO is looking for enthusiastic and detail-oriented Customer Support Executives to join our growing E-Commerce Process team. This remote position is ideal for individuals who are passionate about providing exceptional customer experiences through digital communication channels. You will serve as the first point of contact for our online customers, handling inquiries, resolving issues, and ensuring smooth order processing.

🎯 Key Responsibilities

• Provide real-time support to customers via chat, email, or phone

• Handle product inquiries, order tracking, returns, refunds, and complaints

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Manage and resolve customer concerns in a timely and efficient manner

• Coordinate with internal departments such as logistics, inventory, and billing to resolve customer issues

• Accurately document all customer interactions and transactions

• Follow communication procedures, guidelines, and policies

• Identify and escalate priority issues when necessary

✅ Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong interpersonal and problem-solving skills

• Comfortable with multi-tasking and working in a fast-paced digital environment

• Ability to use CRM systems, chat platforms, and basic office software

• Familiarity with online shopping platforms and e-commerce ecosystems

• High school diploma or equivalent required; a college degree is a plus

📚 Experience

• 0 to 2 years of experience in customer support, preferably in the e-commerce sector

• Freshers with strong communication skills and a customer-first attitude are encouraged to apply

⏰ Working Hours

• Flexible shifts available: Day, Evening, and Weekend

• Full-time: 8 hours/day | Part-time: 4 hours/day

• Rotational week-offs depending on business requirements

🧠 Knowledge, Skills, and Abilities

• Basic understanding of e-commerce operations (order lifecycle, logistics, etc.)

• Proficiency in typing and online communication tools

• Emotional intelligence to handle challenging customer interactions

• Time management and self-motivation in a remote work environment

• Willingness to learn and adapt to new tools and processes quickly

🎁 Benefits

• Work from the comfort of your home

• Competitive compensation with performance bonuses

• Flexible working hours and work-life balance

• Opportunities for growth and career development

• Paid virtual training and onboarding

• Internet allowance and home-office setup support (if applicable)

🌟 Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering our employees and creating a supportive, inclusive remote work environment. We are an emerging leader in remote hiring solutions and offer you a chance to grow with a future-forward company that values innovation, teamwork, and continuous learning. Your contributions will directly enhance our customer experience and impact global e-commerce operations.

📨 How to Apply

Ready to join our dynamic support team?
Click the Apply Now button or send your updated CV to us with the subject line: Remote Customer Support Executive Application – E-Commerce Process.
Shortlisted candidates will be contacted for a virtual interview.