Job Summary

MNC JOBS INFO is seeking motivated and customer-oriented professionals to join our dynamic call center team handling Hindi and English voice processes. As a Call Center Executive, you will be the primary point of contact for customers, providing top-tier support and solutions across diverse service areas. This role demands excellent communication skills, problem-solving ability, and a strong customer service mindset to enhance customer satisfaction and uphold the companys reputation.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently in both Hindi and English.

• Understand customer queries and provide accurate information or solutions promptly.

• Manage customer complaints and escalate issues when necessary to ensure resolution.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Follow call scripts and company guidelines while maintaining personalized communication.

• Meet daily, weekly, and monthly call targets and quality standards.

• Collaborate with team members and supervisors to improve service delivery and processes.

• Participate in training sessions to stay updated on product knowledge and customer handling techniques.

Required Skills and Qualifications

• Excellent verbal and written communication skills in both Hindi and English.

• Clear and pleasant voice with good pronunciation and articulation.

• Strong listening skills and the ability to empathize with customers.

• Basic computer literacy and familiarity with CRM tools and MS Office.

• Ability to handle high-pressure situations and multi-task effectively.

• Positive attitude with strong problem-solving capabilities.

• High school diploma or equivalent; graduation preferred.

Experience

• Freshers are welcome to apply.

• Previous experience in call center or customer service roles is an advantage but not mandatory.

• Candidates with experience in BPO voice processes handling Hindi and English calls will be preferred.

Working Hours

• Flexible shifts available including morning, evening, night, and rotational shifts.

• Full-time and part-time opportunities based on business requirements.

• Weekends and holiday shifts may be required with appropriate compensation.

Knowledge, Skills, and Abilities

• Proficient bilingual communication (Hindi/English).

• Strong interpersonal and conflict resolution skills.

• Ability to quickly learn new systems and software.

• Time management skills to handle multiple tasks efficiently.

• Adaptability and willingness to work in a fast-paced environment.

Benefits

• Competitive salary with performance-based incentives.

• Opportunity for career growth within a reputable multinational company.

• Comprehensive training and skill development programs.

• Health and wellness benefits (as per company policy).

• Friendly and inclusive work environment.

• Recognition and rewards for excellent performance.

Why Join MNC JOBS INFO?

Joining MNC JOBS INFO means becoming part of a leading organization that values its employees and encourages professional development. We offer a vibrant workplace culture that supports work-life balance and provides opportunities to learn and grow. With a focus on innovation and customer satisfaction, you will gain valuable experience in a thriving industry, backed by a supportive team and management.

How to Apply

Interested candidates are encouraged to apply by sending their updated resume along with a cover letter detailing their interest and suitability for the role to us or apply directly through our official website. Please mention Call Center & BPO Executive – Hindi/English Voice Process in the subject line.

Shortlisted candidates will be contacted for further assessment and interviews.