Job Summary:

MNC JOBS INFO is seeking enthusiastic and compassionate female candidates who are fluent in Kannada or Tamil to join our remote call support team. This is a day-shift, work-from-home opportunity ideal for individuals with excellent communication skills who enjoy helping others. You will be responsible for addressing customer queries, offering timely solutions, and ensuring a positive support experience.

Key Responsibilities:

• Handle inbound and outbound calls in Kannada or Tamil with professionalism and empathy.

• Resolve customer issues, answer questions, and provide accurate information about products/services.

• Maintain detailed records of customer interactions using CRM tools.

• Escalate complex issues to relevant departments for prompt resolution.

• Follow up with customers to ensure complete satisfaction and issue resolution.

• Adhere to company policies and customer service standards.

• Participate in training sessions to stay updated on products, services, and procedures.

Required Skills and Qualifications:

• Proficiency in Kannada or Tamil (spoken and written).

• Good knowledge of English or Hindi for internal communication.

• Strong verbal communication and active listening skills.

• Ability to multitask and manage time effectively.

• Basic computer knowledge and familiarity with tools like MS Excel, email, and chat platforms.

• Quiet and professional home working environment with good internet connectivity.

Experience:

• 0 to 2 years of experience in customer service, telecalling, or call center roles.

• Freshers with good communication skills are welcome to apply.

• Previous work-from-home experience is a plus but not mandatory.

Working Hours:

• Day Shift: 9:00 AM to 6:00 PM (Monday to Saturday)

• Sunday is fixed off.

• Flexible scheduling may be offered for high performers.

Knowledge, Skills, and Abilities:

• Customer-oriented attitude with a focus on problem-solving.

• Ability to work independently with minimal supervision.

• Patience, empathy, and ability to remain calm under pressure.

• Understanding of customer service principles and practices.

• Adaptability to learn new tools and processes quickly.

Benefits:

• Work from the comfort of your home.

• Fixed day shift – perfect for maintaining work-life balance.

• Attractive monthly salary with incentives for performance.

• Paid virtual training and onboarding.

• Career growth opportunities within the organization.

• Supportive and inclusive work culture for female professionals.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in empowering women and providing a platform for professional development. Our flexible work-from-home roles are designed to promote career growth while ensuring a healthy work-life balance. Join our dedicated support team and be part of an organization that values communication, collaboration, and compassion.

How to Apply:

Interested candidates can apply by sending their updated resume and a short voice introduction in Kannada or Tamil to mail us.