Job Summary

The Elite Job is seeking highly motivated and customer-oriented Online Customer Service Representatives fluent in Indonesian to join our remote team. In this role, you will be the frontline ambassador for our clients brand, delivering exceptional support to customers via online chat, email, and other digital communication channels. You will handle inquiries, resolve complaints, provide product information, and ensure a seamless customer experience while working from the comfort of your home. This is an excellent opportunity for individuals looking to build a career in customer service within a flexible, remote work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and other digital platforms.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate teams when necessary.

• Maintain detailed records of customer interactions and transactions.

• Follow company guidelines and best practices to deliver consistent and high-quality service.

• Collaborate with other team members and departments to improve customer satisfaction and operational efficiency.

• Stay updated on product knowledge, promotions, and service updates.

• Meet or exceed performance targets and quality standards.

Required Skills and Qualifications

• Fluency in Indonesian (both written and spoken) is mandatory.

• Excellent command of English (both written and spoken) is highly preferred.

• Strong interpersonal and communication skills.

• Ability to manage multiple tasks and remain calm under pressure.

• Proficient in using computers, online chat tools, and basic software applications.

• Customer-focused mindset with problem-solving abilities.

• Detail-oriented and able to maintain accuracy in data entry and communication.

• Reliable internet connection and a quiet, distraction-free workspace.

Experience

• Previous experience in customer service, call center, or online support roles is preferred but not mandatory.

• Experience handling customer queries via chat or email is a plus.

• Familiarity with e-commerce or retail sectors will be advantageous.

Working Hours

• Full-time and part-time positions available.

• Flexible working hours with shifts including mornings, evenings, and weekends to cover peak customer demand.

• Remote work setup; candidates must have their own computer and stable internet connection.

Knowledge, Skills, and Abilities

• Exceptional verbal and written communication skills in Indonesian and preferably English.

• Strong problem-solving skills with the ability to handle challenging customer interactions.

• Basic technical knowledge to troubleshoot simple issues or escalate appropriately.

• Ability to learn quickly and adapt to changing policies and technologies.

• Time management and organizational skills to prioritize tasks effectively.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote working environment promoting work-life balance.

• Training and career development opportunities.

• Supportive team culture with regular feedback and coaching.

• Opportunity to gain experience with a global company and diverse client base.

Why Join The Elite Job?

At The Elite Job, we believe that our employees are our greatest asset. We provide a dynamic, inclusive, and supportive remote work environment where your contributions are valued. Join us to develop your career in customer service, work with a global team, and enjoy the flexibility that remote work offers. Your skills will directly impact customer satisfaction and business success, offering you a rewarding and meaningful role.

How to Apply

Interested candidates who meet the above qualifications are encouraged to submit their CV and a cover letter detailing their suitability for the role via our official career portal or email to us with the subject line: Online Customer Service Representative – Indonesian Speaker Application.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for further steps.