Job Summary

Progressive Technology is seeking a dynamic and customer-focused E-commerce Customer Service Freelancer to join our remote team. In this role, you will be the first point of contact for our online shoppers, providing timely support, resolving inquiries, and ensuring an exceptional customer experience. You will play a vital role in building brand loyalty by delivering a high standard of service across various communication channels.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and messaging platforms in a courteous and professional manner.

• Resolve issues related to orders, shipping, product information, returns, and refunds.

• Maintain accurate customer records and document interactions in internal systems.

• Collaborate with internal teams including logistics, technical support, and sales to resolve complex queries.

• Escalate unresolved problems to the appropriate departments while ensuring follow-up.

• Proactively suggest improvements in customer experience based on feedback and observed trends.

• Assist in updating FAQs and internal support documentation.

Required Skills and Qualifications

• Excellent written and verbal communication skills in Portuguese (Spanish and English proficiency is a plus).

• Strong customer orientation and problem-solving skills.

• Basic understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento).

• Familiarity with help desk software (e.g., Zendesk, Freshdesk, Intercom) is an advantage.

• Ability to multitask and remain calm under pressure.

• High level of empathy, patience, and attention to detail.

Experience

• Minimum of 1 year experience in customer service, preferably in an e-commerce or digital retail environment.

• Freelance or remote work experience is preferred but not required.

Working Hours

• Flexible working hours based on your availability.

• Must be able to commit to a minimum of 20 hours per week.

• Weekend and evening availability is a plus, especially during peak seasons.

Knowledge, Skills, and Abilities

• Knowledge of the online shopping journey from purchase to delivery.

• Familiarity with CRM systems and ticket management tools.

• Fast learner with the ability to adapt to new tools and technologies.

• Self-motivated with a proactive approach to problem-solving.

• Strong interpersonal and organizational skills.

Benefits

• 100% Remote Work – No commute, work from anywhere.

• Flexible scheduling – Work when you are most productive.

• Competitive freelance pay structure.

• Exposure to international e-commerce operations.

• Opportunity to grow with a fast-paced and innovative tech company.

Why Join Progressive Technology?

At Progressive Technology, we believe in the power of innovation and people. Our remote-first culture promotes flexibility, autonomy, and continuous learning. We are passionate about building technology-driven customer experiences and providing meaningful freelance opportunities for professionals around the globe. When you join us, you become part of a diverse team driven by results, creativity, and human connection.

How to Apply

If you are passionate about e-commerce and delivering exceptional customer service, we would love to hear from you!
👉 To apply, please submit your resume and a brief cover letter outlining your availability and relevant experience to us.
Subject line: E-commerce Customer Service Freelancer Application