Job Summary

The Elite Job is seeking enthusiastic and detail-oriented individuals to join our team as Work from Home Quality Analysts. This is an excellent opportunity for freshers or entry-level candidates to start a career in quality assurance and remote operations. As a Quality Analyst, you will play a critical role in monitoring, evaluating, and improving the quality of customer service interactions, digital products, or internal workflows. If you are tech-savvy, analytical, and have a passion for accuracy and continuous improvement, this is the ideal role for you.

Key Responsibilities

• Monitor and evaluate customer service calls, chats, or email interactions to ensure adherence to quality standards.

• Document quality assurance issues and performance gaps and provide actionable feedback to team members.

• Work closely with team leads to develop and update quality assurance policies and procedures.

• Generate performance reports and analysis to help improve overall team effectiveness.

• Support in creating training material based on common QA findings.

• Participate in calibration sessions to ensure consistency in evaluations.

• Identify process improvement opportunities and recommend solutions.

Required Skills and Qualifications

• Strong attention to detail and ability to identify subtle inconsistencies.

• Excellent verbal and written communication skills in English.

• Basic computer knowledge and proficiency in MS Office tools (Excel, Word, etc.).

• Ability to work independently and stay organized in a remote setup.

• High level of integrity, confidentiality, and professionalism.

Experience

• Freshers are welcome to apply

• Prior internship, academic project, or part-time experience in QA or customer service is a plus, but not mandatory.

Working Hours

• Flexible working hours available (Full-time or Part-time)

• 5 to 6 working days a week, depending on the assigned project

• Evening or night shifts available for those looking for alternative schedules

Knowledge, Skills and Abilities

• Familiarity with quality assurance concepts and methodologies

• Understanding of customer experience metrics (e.g., CSAT, NPS) is desirable

• Critical thinking and problem-solving skills

• Ability to learn quickly and adapt to new tools or platforms

• Self-motivated and comfortable working in a performance-driven environment

Benefits

• 100% Remote – Work from the comfort of your home

• Flexible schedule with performance-based growth opportunities

• Access to online learning and training resources

• Mentorship and support from experienced QA professionals

• Certificate of experience upon successful completion of probation

• Opportunity to transition into permanent or senior QA roles

Why Join The Elite Job?

At The Elite Job, we are committed to nurturing talent and offering growth opportunities regardless of your background or experience. We believe in empowering individuals through flexible work options and continuous professional development. If you are looking to build a career in Quality Assurance and want to be a part of a team that values precision, innovation, and growth — we welcome you to apply!

How to Apply

Interested candidates can apply by sending their resume and a brief cover letter to us with the subject line Application for Work from Home Quality Analyst – Freshers Welcome.
Shortlisted candidates will be contacted for an online assessment followed by a virtual interview.