Job Summary

Houston Skilled Consultancy is actively seeking motivated and customer-oriented individuals to join our remote technical support team. As a Remote Tech Support Executive, you will be the first point of contact for customers seeking technical assistance. This entry-level role is ideal for fresh graduates, students, or anyone passionate about IT and eager to build a career in technical support. You will receive full training and mentoring from our experienced tech professionals.

Key Responsibilities

• Provide remote technical assistance to clients via chat, email, or phone.

• Troubleshoot basic hardware and software issues across desktops, laptops, and mobile devices.

• Guide customers through step-by-step solutions in a user-friendly manner.

• Record customer interactions and document issues and resolutions accurately.

• Escalate unresolved issues to higher-level technical support teams when necessary.

• Ensure a positive customer experience through patience and professionalism.

• Participate in continuous learning and upskilling through company-provided training.

Required Skills and Qualifications

• Basic understanding of computers, operating systems (Windows/Mac), and internet troubleshooting.

• Strong verbal and written communication skills in English.

• Ability to patiently handle and resolve technical queries.

• Willingness to learn new systems and tools quickly.

• High level of attention to detail and time management.

• Own a laptop/PC with stable internet connectivity for remote work.

Experience

• Experience Level: Entry-Level / Freshers welcome.

• No prior work experience required—training will be provided.

• Internship or volunteering experience in customer service or IT support is a plus.

Working Hours

• Flexible shifts available: Morning, Evening, and Night shifts.

• Choose between part-time (4 hours/day) or full-time (8 hours/day) work schedules.

• Weekend availability may be requested on a rotational basis.

Knowledge, Skills, and Abilities

• Passion for helping others solve problems.

• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) is an advantage.

• Ability to work independently and follow standard procedures.

• Multitasking and organizational skills to manage multiple tickets simultaneously.

• Positive attitude, reliability, and eagerness to grow in a tech career.

Benefits

• 100% Remote Work – work from the comfort of your home.

• Paid training and mentorship provided.

• Certification on successful completion of probation.

• Flexible work schedule to balance personal and professional life.

• Performance-based incentives and bonuses.

• Opportunity for promotion into advanced tech support or IT roles.

• Experience letter and recommendation for future roles.

Why Join Houston Skilled Consultancy?

• We are dedicated to empowering fresh talent in the tech industry.

• You will work in a supportive and inclusive environment where learning is encouraged.

• Get real-time exposure to industry-standard tech tools and customer service practices.

• Our remote-first culture allows you to work from anywhere and still be part of a highly collaborative team.

• Be a part of a fast-growing company committed to your long-term career development.

How to Apply

If you are ready to begin your journey in the tech world, click the Apply Now button or send your updated resume to us with the subject line Application – Remote Tech Support Executive.
Shortlisted candidates will be contacted for a virtual interview and skills assessment.