Job Summary

The Elite Job is seeking a dynamic and articulate Voice Process Executive (Female) to join our remote customer support team. This is an excellent opportunity for motivated individuals who have a passion for communication and customer service. As a Voice Process Executive, you will be the first point of contact for customers, managing inbound and outbound calls in a professional and friendly manner. This role is fully remote and offers the flexibility of working from home while contributing to a fast-growing organization.

Key Responsibilities

• Handle incoming and outgoing customer calls with professionalism and empathy.

• Resolve customer queries, provide product/service information, and offer appropriate solutions.

• Maintain a high level of customer satisfaction through timely and effective communication.

• Record and update customer interactions in the system accurately.

• Collaborate with team members and report to supervisors to ensure high service quality.

• Escalate unresolved issues to the appropriate internal teams when required.

• Follow communication scripts and guidelines provided by the company.

Required Skills and Qualifications

• Excellent verbal communication skills in English and regional languages (as applicable).

• Confident telephone etiquette and active listening abilities.

• Comfortable working with CRM tools and remote communication platforms.

• Must own a laptop/desktop with a stable internet connection and a headset with microphone.

• Ability to stay focused and organized in a work-from-home setting.

Experience

• Minimum 6 months to 1 year of experience in a voice-based BPO or customer service role preferred.

• Freshers with strong communication skills and a desire to build a career in customer service are also encouraged to apply.

Working Hours

• Full-time position with Day Shift hours (9:00 AM – 6:00 PM IST).

• Monday to Saturday (Sunday off).

• Fixed shift timing with occasional team meetings or training sessions online.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.

• Basic knowledge of common software applications (MS Office, email handling).

• Self-motivated and capable of working independently in a remote environment.

• Strong time management and multitasking skills.

• Patient, empathetic, and solution-oriented mindset.

Benefits

• Work From Home flexibility with zero commute.

• Monthly performance-based incentives and bonuses.

• Paid training and onboarding sessions.

• Professional growth opportunities and regular upskilling.

• Supportive work culture and team-driven environment.

• Health and wellness programs (where applicable).

Why Join The Elite Job?

At The Elite Job, we believe in empowering talent and creating inclusive, remote-friendly opportunities for women to thrive in professional careers from the comfort of their homes. We are committed to employee growth, continuous learning, and fostering a culture where everyone feels valued and supported. Join a team that values dedication, communication, and a customer-first attitude.

How to Apply

Interested candidates are invited to send their updated resume with a recent photograph to us with the subject line: Application for Voice Process Executive – Female (WFH Day Shift).
Shortlisted applicants will be contacted for a virtual interview.