Job Summary

The Elite Job is seeking enthusiastic and empathetic individuals to join our dynamic Online Customer Care team as a WhatsApp/Chat Support Representative. This remote role is ideal for individuals who are passionate about delivering excellent service and can communicate clearly and effectively in written English. As a key player in our customer engagement team, you will assist customers through chat platforms like WhatsApp, ensuring seamless support and high customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp and live chat.

• Understand customer needs and provide accurate, valid, and complete information.

• Resolve product or service problems by clarifying customer complaints and offering appropriate solutions.

• Record and track customer interactions in the system.

• Collaborate with internal teams to ensure customer issues are resolved effectively.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Follow communication procedures, guidelines, and policies.

• Identify customer needs and proactively offer relevant products or services.

Required Skills and Qualifications

• Strong written communication skills in English.

• Proficiency in using chat platforms like WhatsApp and live web chat.

• Basic knowledge of Microsoft Office tools or Google Workspace.

• High attention to detail and organizational skills.

• Customer-oriented with a problem-solving attitude.

• Ability to multi-task, prioritize, and manage time effectively.

• Quiet and professional home working environment.

Experience

• 0–2 years of experience in customer support, online chat handling, or a similar role.

• Freshers with excellent written English and a passion for customer service are encouraged to apply.

Working Hours

• Flexible scheduling available (Full-Time or Part-Time).

• Shifts may include weekends or evenings based on business needs.

• Ideal for students, stay-at-home parents, and freelancers seeking remote flexibility.

Knowledge, Skills, and Abilities

• Understanding of online customer service tools and communication best practices.

• Ability to work independently with minimal supervision.

• Capable of handling multiple chat conversations simultaneously.

• Empathy, patience, and professionalism in digital communication.

Benefits

• 100% Remote Work – Work from the comfort of your home.

• Flexible hours to suit your lifestyle.

• Performance-based bonuses and incentives.

• Opportunity to grow within the organization.

• Work-life balance and employee wellness support.

• Ongoing training and professional development.

Why Join The Elite Job?

At The Elite Job, we are redefining remote work and customer experience. As a member of our team, you will not only help customers, but also be part of a people-first culture that values inclusivity, growth, and innovation. We believe in empowering individuals to thrive professionally from anywhere in the world.

How to Apply

To apply for the position, please follow these steps:

1. Click on the Apply Now button on our official careers page or job listing platform.

2. Submit your updated resume along with a short cover letter explaining why you are interested in this role.

3. Shortlisted candidates will be contacted via email or WhatsApp for a brief assessment and virtual interview.