Job Summary

The Elite Job is looking for a proactive, customer-centric, and articulate E-mail/Chat Support Executive to join our virtual support team. This position is ideal for female candidates who possess excellent written communication skills in English and are passionate about delivering a seamless customer experience. You will be responsible for handling customer queries, resolving issues, and ensuring a positive interaction experience through email and chat platforms.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and chat channels.

• Maintain a high level of customer satisfaction by delivering accurate, empathetic, and efficient support.

• Escalate complex issues to the appropriate departments while maintaining ownership until resolution.

• Document customer interactions and feedback accurately in CRM systems.

• Collaborate with internal teams (technical, sales, product) to ensure timely resolutions.

• Manage multiple conversations simultaneously while maintaining attention to detail.

• Follow company communication guidelines and scripts when handling customer queries.

• Suggest improvements in process and service quality based on customer feedback.

Required Skills and Qualifications

• Female candidates only (as per role requirements).

• Proficient in written English with strong grammar and vocabulary.

• Computer literate with experience using chat tools, email platforms, and CRMs.

• Typing speed of at least 30 WPM with high accuracy.

• Strong interpersonal skills, patience, and emotional intelligence.

• Ability to work independently and in a team-oriented environment.

Experience

• 0 to 2 years of experience in customer service, email/chat support, or a related field.

• Freshers with excellent English writing skills are also welcome to apply.

Working Hours

• Flexible working hours available:

  • Full-Time: 8 hours/day (rotational or fixed shifts)

  • Part-Time: 4-5 hours/day (suitable for students or homemakers)

• Weekend and evening shifts may be available based on business requirements.

Knowledge, Skills and Abilities

• Deep understanding of customer service etiquette and problem-solving approaches.

• Basic knowledge of ticketing systems like Zendesk, Freshdesk, or Intercom is a plus.

• Ability to multitask and prioritize workload effectively.

• Familiarity with e-commerce, SaaS, or service-based business models is advantageous.

Benefits

• Work-from-home opportunity with flexible schedules.

• On-the-job training and support from experienced professionals.

• Performance-based bonuses and incentives.

• Opportunity to grow into supervisory or team lead roles.

• Supportive and inclusive virtual work environment.

Why Join The Elite Job?

At The Elite Job, we value inclusivity, flexibility, and professional growth. We believe in empowering women by offering remote work opportunities that align with their lifestyle and strengths. Joining our team means being part of a company that truly values work-life balance, skill development, and a positive working culture.

How to Apply

If you are a motivated and articulate individual who thrives in a customer-focused role, we would love to hear from you. Please send your updated resume and a brief cover letter explaining your interest in the role to us.
Subject Line: Application for E-mail/Chat Support Executive