Job Summary:

MNC JOBS INFO is seeking a proactive and technically skilled Remote IT Support Technician to support small and medium-sized enterprises (SMEs) in Nigeria. This role is ideal for a candidate who excels at diagnosing and resolving IT issues remotely, has a strong understanding of various systems, and is passionate about helping businesses maintain reliable and secure digital operations. You will act as the first point of contact for end-user support and provide technical assistance in real-time.

Key Responsibilities:

• Provide remote technical support to Nigerian SMEs via chat, email, and voice calls.

• Troubleshoot software, hardware, and network issues promptly and efficiently.

• Install, configure, and maintain operating systems, software applications, and security tools.

• Guide clients through system updates, backups, and preventive maintenance procedures.

• Monitor IT environments and proactively identify potential issues or outages.

• Document and track support tickets, issue resolutions, and customer feedback.

• Collaborate with other technical teams and escalate issues when necessary.

• Ensure all support services comply with internal policies and best practices.

• Educate users on system best practices and IT security awareness.

Required Skills and Qualifications:

• Diploma or Bachelors degree in Computer Science, Information Technology, or a related field.

• Minimum of 1 year of hands-on IT support or helpdesk experience (remote support preferred).

• Strong understanding of Windows and Mac operating systems.

• Knowledge of computer networking (LAN/WAN, routers, IP addressing).

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar).

• Excellent verbal and written communication skills in English.

• Ability to multitask, prioritize workloads, and remain calm under pressure.

• Strong customer service orientation and problem-solving skills.

Experience:

• 1–3 years of experience in IT support, technical troubleshooting, or helpdesk services.

• Previous experience supporting small businesses or remote teams is highly desirable.

• Exposure to remote desktop tools and remote access software (e.g., AnyDesk, TeamViewer).

Working Hours:

• Full-time position.

• Monday to Friday, 9:00 AM – 6:00 PM (WAT – West Africa Time).

• Flexibility to work occasional weekends or after-hours based on client emergencies.

Knowledge, Skills, and Abilities:

• Proficiency in cloud platforms (e.g., Microsoft 365, Google Workspace).

• Basic scripting or command-line knowledge (e.g., PowerShell, Bash) is a plus.

• Strong attention to detail and commitment to delivering high-quality technical support.

• Ability to work independently with minimal supervision.

• Cultural awareness and sensitivity when supporting diverse clients in Nigeria.

Benefits:

• 100% Remote Work – Operate from the comfort of your home.

• Competitive monthly salary with performance-based bonuses.

• Continuous learning opportunities and access to technical certifications.

• Supportive and inclusive remote working environment.

• Opportunity to work with diverse SMEs and contribute to local business growth.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we empower businesses by connecting them with reliable talent. As a Remote IT Support Technician, you will be part of a forward-thinking team committed to technological excellence and community-driven service. You will gain exposure to a variety of industries, sharpen your IT skills, and make a real impact on businesses that need reliable tech solutions to grow.

How to Apply:

Interested candidates are encouraged to apply by sending their updated CV and a brief cover letter to us with the subject line: Remote IT Support Technician – Nigerian SMEs.

Application Deadline: Open until filled