Job Summary:

MNC JOBS INFO is seeking a detail-oriented, tech-savvy, and customer-focused professional to join our team as an Online Financial Services Support Representative. This remote position is ideal for individuals with a background in finance, banking, or customer service who are passionate about helping clients manage their financial needs with accuracy and care. You will be the first point of contact for customers seeking assistance with financial queries, transactions, and digital tools.

Key Responsibilities:

• Provide virtual assistance to clients regarding financial services, products, and account-related inquiries.

• Resolve customer complaints with empathy and efficiency via email, chat, and video calls.

• Assist clients in navigating online financial tools and portals.

• Handle basic financial transactions and support document processing and account verifications.

• Escalate complex cases to senior financial advisors or technical teams as needed.

• Maintain accurate customer records and ensure compliance with data privacy standards.

• Stay up to date with company policies, products, and financial regulations.

• Deliver consistent and professional customer experiences aligned with company standards.

Required Skills and Qualifications:

• Bachelors degree in Finance, Business Administration, Accounting, or related field (or equivalent experience).

• Strong verbal and written communication skills in English.

• Proficient in using online banking tools, CRM platforms, and Microsoft Office Suite.

• Exceptional problem-solving abilities and attention to detail.

• Ability to work independently and manage multiple client cases effectively.

• Familiarity with financial services terminology and documentation.

• High ethical standards and confidentiality.

Experience:

• Minimum 1–2 years of experience in customer support, banking operations, financial services, or virtual assistance.

• Fresh graduates with relevant internships or coursework in finance are also encouraged to apply.

Working Hours:

• Flexible remote schedule.

• Monday to Friday, with occasional weekend availability depending on client needs.

• 6 to 8-hour shifts between 9:00 AM – 8:00 PM (as per your time zone).

Knowledge, Skills, and Abilities:

• Knowledge of basic financial products (e.g., loans, insurance, credit cards, investments).

• Familiarity with online KYC processes and digital verification tools.

• Excellent time management and organizational skills.

• Ability to manage confidential data responsibly and follow compliance guidelines.

• Multitasking capabilities in a high-paced online support environment.

• A calm, professional demeanor with a customer-first attitude.

Benefits:

• Competitive monthly salary based on experience.

• Work from the comfort of your home – no commute required.

• Training and onboarding provided.

• Performance bonuses and referral incentives.

• Opportunities for career growth into financial advising or account management.

• Access to company-sponsored wellness and skill development programs.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we are committed to building a diverse, inclusive, and growth-driven virtual workforce. Our culture promotes flexibility, continuous learning, and meaningful career pathways. By joining us, you become part of a forward-thinking company that leverages technology to redefine the future of work in the financial services industry.

How to Apply:

Interested candidates are invited to apply by sending an updated resume and a short cover letter to us with the subject line: Application – Online Financial Services Support – Remote.
Shortlisted candidates will be contacted for a virtual interview and skills assessment.