Job Summary

HR Service Jobs is looking for a proactive and personable Remote Client Engagement Associate to serve as the first point of contact for our clients. This role requires a professional who excels at building relationships, maintaining consistent communication, and enhancing client satisfaction through prompt, reliable service. As part of our remote team, you will play a pivotal role in managing the client journey, supporting their goals, and ensuring ongoing success and engagement with our services.

Key Responsibilities

• Act as the primary contact for client inquiries, support, and relationship management.

• Schedule regular check-ins and maintain consistent follow-up to ensure satisfaction and retention.

• Understand client needs and provide tailored service solutions, escalating concerns when necessary.

• Collaborate with cross-functional teams including sales, support, and product development to resolve client issues effectively.

• Gather and analyze feedback from clients to improve engagement strategies and service offerings.

• Maintain accurate client records using CRM tools and report on client engagement metrics.

• Ensure timely delivery of solutions and follow up on open actions or pending issues.

• Assist with onboarding of new clients and guide them through initial stages of service use.

Required Skills and Qualifications

• Bachelors degree in Business, Communications, Marketing, or a related field.

• Excellent written and verbal communication skills.

• Strong interpersonal skills with the ability to build trust and rapport with clients.

• Highly organized and capable of managing multiple client accounts simultaneously.

• Proficient with remote collaboration tools (e.g., Zoom, Google Workspace, Slack).

• Experience using CRM platforms like Salesforce, HubSpot, or Zoho.

Experience

• Minimum of 1–2 years in client engagement, customer success, account management, or similar customer-facing roles.

• Previous experience in a remote work environment is a plus.

Working Hours

• Flexible working hours with core availability required between 10:00 AM to 6:00 PM IST, Monday to Friday.

• Occasional weekend availability may be requested during client launches or special events.

Knowledge, Skills, and Abilities

• Deep understanding of customer lifecycle management and client relationship development.

• Ability to handle client escalations with professionalism and empathy.

• Quick learner with a proactive mindset toward solving problems.

• Strong time management and prioritization skills in a remote setup.

• Comfortable working independently and as part of a distributed team.

Benefits

• Competitive salary and performance bonuses

• Fully remote work with flexible hours

• Work-life balance and supportive team culture

• Professional development and training opportunities

• Paid time off, including national holidays

• Access to employee wellness programs

Why Join HR Service Jobs?

At HR Service Jobs, we believe people are our greatest asset. Joining our team means becoming part of a dynamic, forward-thinking company that values collaboration, innovation, and employee growth. We offer a supportive remote work culture, the chance to interact with a global client base, and the opportunity to make a lasting impact on client success and satisfaction.

How to Apply

If you are a client-focused professional ready to grow your career in a fully remote environment, we would love to hear from you!
👉 Apply now by submitting your resume and a brief cover letter to us with the subject line: Application for Remote Client Engagement Associate.

Only shortlisted candidates will be contacted for the next steps.