Job Summary

Progressive Technology is seeking a proactive and creative WhatsApp Community Manager to build, grow, and maintain thriving WhatsApp-based communities. This role involves engaging directly with our user base, moderating groups, driving meaningful discussions, resolving inquiries, and ensuring a positive community experience. If you are a social media-savvy communicator who understands the power of digital engagement and enjoys connecting people, this role is for you.

Key Responsibilities

• Set up and manage multiple WhatsApp groups aligned with brand goals and audience interests.

• Onboard new members, establish community guidelines, and maintain a safe, welcoming environment.

• Foster engagement by initiating discussions, sharing curated content, polls, and event reminders.

• Monitor group activity daily to address spam, inappropriate behavior, and provide timely responses.

• Collaborate with the marketing and customer support teams to relay key updates and promotions.

• Gather feedback, suggestions, and data-driven insights to optimize community experience.

• Identify and recruit potential group moderators or ambassadors as the community scales.

• Stay updated on WhatsApp features, automation tools, and best practices to improve efficiency.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong understanding of online communities and digital communication tools.

• Proficient in WhatsApp, WhatsApp Business, and other messaging platforms.

• Ability to manage multiple groups simultaneously while maintaining tone and responsiveness.

• Familiarity with link tracking, engagement tools, and basic content creation.

• Tech-savvy and comfortable navigating cloud-based tools like Google Drive, Sheets, or CRM tools.

• Strong interpersonal skills, empathy, and conflict resolution abilities.

Experience

• 1–3 years of experience in community management, social media engagement, or online moderation.

• Previous experience managing WhatsApp groups for business, NGOs, influencers, or customer service is highly desirable.

• Freshers with exceptional communication and online group experience may also be considered.

Working Hours

• Flexible hours with availability required for group monitoring during high-traffic times (mornings and evenings).

• Expectation: Minimum of 4–6 hours/day (part-time) or 8 hours/day (full-time).

• Rotational weekend coverage may be needed.

Knowledge, Skills, and Abilities

• Passion for building online communities and nurturing brand loyalty.

• Ability to multitask and maintain high responsiveness under minimal supervision.

• Knowledge of privacy standards and WhatsApp community policy compliance.

• Familiarity with cultural nuances and online etiquette across diverse audiences.

• Creative thinker with the ability to craft engaging prompts, polls, and updates.

• Basic graphic design or Canva skills is a plus.

Benefits

• 100% Remote Work – Work from anywhere with internet access.

• Competitive salary based on experience and hours.

• Performance-based bonuses and growth opportunities.

• Collaborative and supportive virtual team culture.

• On-the-job training and access to digital tools and templates.

• Flexible schedule and wellness-oriented work environment.

Why Join Progressive Technology?

At Progressive Technology, we are building more than just digital solutions – we are fostering connections that matter. You will be part of a forward-thinking team where innovation and people come first. Whether you are launching new engagement strategies or moderating vibrant conversations, your role will directly shape user experiences and brand loyalty. If you want to grow your career in digital community building while working flexibly, this is your opportunity.

How to Apply

Ready to build communities that spark conversations?
Send your updated resume and a brief introduction (or video pitch) describing your WhatsApp community experience to us with the subject line: WhatsApp Community Manager – Remote.

Only shortlisted candidates will be contacted. Applications are reviewed on a rolling basis, so apply early!