Job Summary

Progressive Technology is seeking a detail-oriented and proactive Virtual Team Chat Monitor to oversee online team communication and maintain a productive, respectful, and goal-driven digital workspace. As a Virtual Chat Monitor, you will be responsible for tracking real-time discussions across various internal platforms, ensuring team adherence to communication guidelines, flagging concerns, and supporting seamless collaboration in remote workgroups. This is an ideal role for individuals with excellent observational and interpersonal skills who enjoy remote work environments.

Key Responsibilities

• Monitor ongoing chats and discussions within virtual team workspaces (Slack, Microsoft Teams, Google Chat, etc.).

• Ensure all communication aligns with the companys code of conduct and remote communication policy.

• Flag and escalate inappropriate, unproductive, or off-topic conversations to supervisors or HR.

• Support team collaboration by answering FAQs or redirecting members to the appropriate channels.

• Prepare weekly reports summarizing group activity, participation levels, and any concerns.

• Encourage positive engagement by identifying and spotlighting productive contributions.

• Collaborate with HR and team leaders to suggest improvements in communication flow or digital workspace setup.

Required Skills and Qualifications

• Strong command of written English with clear, professional communication style.

• Familiarity with virtual communication tools (Slack, Zoom, Microsoft Teams, Google Chat, etc.).

• Exceptional attention to detail and ability to multitask across multiple group chats.

• Discretion and confidentiality in handling sensitive conversations.

• Basic understanding of team dynamics and remote collaboration tools.

• Ability to stay neutral and objective when monitoring communication.

Experience

• 1–2 years of experience in customer support, moderation, administration, HR assistance, or related roles preferred.

• Freshers with excellent communication skills and high online engagement discipline are also encouraged to apply.

Working Hours

• Flexible working hours (choose between part-time and full-time).

• Coverage may be required across different time zones depending on team schedules.

• Weekday and weekend shifts available.

Knowledge, Skills, and Abilities

• Knowledge of virtual team structures and digital collaboration best practices.

• Ability to handle conflict sensitively and promote a respectful work culture.

• Organizational and record-keeping abilities for maintaining chat logs and incident reports.

• Fast learner with a proactive mindset and readiness to adapt to changing communication styles.

Benefits

• 100% remote work with flexible hours.

• Competitive hourly compensation.

• Work-from-anywhere setup with strong online team support.

• Opportunities for growth into HR or Community Manager roles.

• Training and onboarding provided.

• Inclusive, collaborative, and respectful digital work culture.

Why Join Progressive Technology?

At Progressive Technology, we embrace innovation, flexibility, and respect for remote team culture. Our virtual workforce is driven by productivity, supported by technology, and sustained by strong communication. When you join us, you are not just a monitor — you are a vital guardian of team morale and virtual harmony. Be part of a forward-thinking company that values people, purpose, and progress.

How to Apply

Ready to make a real impact in the world of remote work?
Please send your updated resume along with a brief cover letter outlining your interest in the role to us
Include Virtual Team Chat Monitor – Online Work Groups in the subject line.

Applications are reviewed on a rolling basis. Early submissions are encouraged.