Job Summary

Progressive Technology is seeking a dynamic and customer-focused Customer Service Representative (Remote) to join our growing support team. As the first point of contact for our valued customers, you will play a vital role in providing exceptional service via chat, email, or phone. This fully remote role is perfect for individuals who enjoy solving problems, building rapport, and ensuring customer satisfaction—all from the comfort of their home.

Key Responsibilities

• Handle incoming customer inquiries through various channels (email, live chat, and phone) in a professional and timely manner.

• Resolve product or service issues by clarifying the customers concern, determining the cause, and offering effective solutions.

• Document customer interactions and update account information accurately in the CRM system.

• Collaborate with other departments to resolve escalated issues and ensure a seamless customer experience.

• Provide product knowledge and troubleshooting guidance to customers.

• Follow company guidelines and standard operating procedures while delivering a personalized experience.

• Escalate complex issues to supervisors as needed, ensuring prompt resolution.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Strong interpersonal skills with a customer-first attitude.

• Proficiency in basic computer operations, including MS Office and navigating web-based platforms.

• Comfortable working independently with minimal supervision in a remote setting.

Experience

• Previous experience in customer service, call center, helpdesk, or virtual support roles is preferred but not mandatory.

• Freshers with strong communication and problem-solving skills are encouraged to apply.

• Experience with CRM tools (like Zendesk, Freshdesk, or Salesforce) is a plus.

Working Hours

• Flexible working hours: Choose your own shift (Morning/Afternoon/Evening/Night).

• Available shifts include full-time (8 hours/day) or part-time (4-6 hours/day).

• Weekend and holiday shifts available for candidates seeking additional income.

Knowledge, Skills, and Abilities

• Passion for helping people and a commitment to customer satisfaction.

• Ability to remain calm under pressure and handle challenging situations with empathy.

• Fast learner with adaptability to new systems and processes.

• Dependable internet connection and a quiet home workspace.

• Strong organizational and time-management skills.

Benefits

• 100% Remote – Work from the comfort of your home.

• Flexible scheduling – Choose hours that suit your lifestyle.

• Competitive pay with performance-based bonuses.

• Paid virtual training and onboarding support.

• Career growth opportunities and internal promotions.

• Access to online certifications and learning tools.

• Employee wellness programs and virtual team-building events.

Why Join Progressive Technology?

At Progressive Technology, we are more than just a tech company—we are a team that thrives on innovation, inclusion, and service excellence. We empower our employees with flexible work environments, continuous development, and opportunities to make a real impact. Whether you are just starting your career or looking for a new direction, this is your chance to work with a forward-thinking company that values your contribution.

How to Apply

Ready to launch your remote career?
Click the Apply Now button or send your resume with the subject line Customer Service Representative – Remote to us.

Shortlisted candidates will be contacted for a virtual interview. Do not miss this opportunity to grow with a company that believes in your potential!