Job Summary

Progressive Technology is seeking a dedicated and professional Remote Customer Service Representative (Part-Time) to join our growing team. This role is ideal for individuals who are passionate about helping others, enjoy problem-solving, and want to build their careers in a flexible, remote-first environment. As a vital member of our support team, you will assist customers with inquiries, product questions, and basic troubleshooting—all from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.

• Handle customer complaints with empathy and patience, providing timely and effective resolutions.

• Maintain up-to-date knowledge of products and services to assist customers efficiently.

• Document all customer interactions accurately using internal systems.

• Escalate unresolved issues to the appropriate department in a timely manner.

• Meet performance metrics including response time, customer satisfaction scores, and resolution rate.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong active listening and interpersonal abilities.

• Proficiency with computer systems and ability to navigate multiple software platforms simultaneously.

• Ability to remain calm and professional in high-pressure or emotional situations.

• Self-motivated, reliable, and able to work independently with minimal supervision.

Experience

• Minimum 6 months to 1 year of experience in a customer service or support role (preferred but not mandatory).

• Freshers with strong communication skills and a willingness to learn are welcome to apply.

Working Hours

• Part-Time: 20–25 hours per week.

• Flexible scheduling available, including evenings and weekends.

• Ideal for students, stay-at-home parents, or individuals seeking supplementary income.

Knowledge, Skills and Abilities

• Familiarity with CRM tools and virtual communication platforms (e.g., Zendesk, Freshdesk, Slack, Zoom).

• Basic understanding of customer service principles and conflict resolution strategies.

• Ability to prioritize tasks, manage time effectively, and work in a fast-paced remote environment.

• Positive, can-do attitude with a customer-centric mindset.

Benefits

• Work-from-home flexibility with zero commute.

• Competitive hourly compensation.

• Paid training and continuous learning opportunities.

• Opportunity to transition into full-time roles based on performance.

• Supportive team environment with regular virtual check-ins and activities.

Why Join Progressive Technology?

At Progressive Technology, we believe that customer satisfaction starts with employee satisfaction. That is why we invest in your growth and well-being. Whether you are launching your career or looking for a meaningful part-time role, you will find a supportive, tech-forward workplace with a culture of respect, innovation, and inclusivity.

How to Apply

If you are ready to bring your customer service skills to a forward-thinking tech company, we would love to hear from you.
📧 Send your updated resume to us with the subject line: Remote Customer Service Representative – Part-Time.
📝 Applications will be reviewed on a rolling basis—early applications are encouraged.