Job Summary

Houston Skilled Consultancy, in partnership with Flipkart, is currently hiring enthusiastic and career-driven freshers for Voice and Non-Voice Process roles. This is an excellent opportunity for candidates who wish to kick-start their career in customer service and operations with one of Indias leading e-commerce giants. The role requires effective communication, a problem-solving mindset, and a commitment to providing exceptional customer experiences.

Key Responsibilities

• Respond to customer queries via voice calls (inbound/outbound) and non-voice channels (chat/email).

• Assist users with order tracking, refunds, cancellations, and product-related queries.

• Maintain a high level of professionalism and empathy when dealing with customers.

• Record and update accurate information in customer interaction databases.

• Collaborate with team leaders to resolve escalated issues effectively.

• Meet daily/weekly/monthly performance and quality benchmarks.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and/or Hindi.

• Basic computer knowledge and typing skills.

• Ability to handle customer complaints and resolve issues efficiently.

• Willingness to work in a fast-paced, target-driven environment.

• Positive attitude, adaptability, and a willingness to learn.

Experience

• Freshers are welcome.

• Prior experience in BPO, customer service, or voice/non-voice process is a plus but not mandatory.

Working Hours

• Rotational shifts (Day and Night)

• 6 days working with 1 weekly off

• Flexible shift timings may be required during peak seasons.

Knowledge, Skills, and Abilities

• Basic understanding of e-commerce customer support operations.

• Ability to multitask and prioritize workload under pressure.

• Strong interpersonal skills and customer-centric approach.

• Problem-solving and critical thinking ability.

• Familiarity with CRM tools or ticketing systems is an advantage.

Benefits

• Competitive salary package and performance incentives.

• Paid training and onboarding.

• Career growth and internal promotion opportunities.

• Health insurance and employee wellness programs.

• Friendly, inclusive, and dynamic workplace culture.

Why Join Us

Joining Flipkart through Houston Skilled Consultancy offers you the opportunity to be a part of Indias most trusted online retail brand. Whether you are just starting your career or looking for the right platform to grow, this role provides the tools, mentorship, and environment to help you succeed. Learn, grow, and build your future with a customer-first organization that values innovation, dedication, and passion.

How to Apply

Interested candidates can apply by sending their updated resume to us.
Or fill out the application form on our website.

Shortlisted candidates will be contacted for an interview. Training will be provided prior to onboarding.